Chapter 2 Flashcards

1
Q

Developing exceptional communication decision making image building customer service goalsetting and time management are examples of what?

A

Life skills

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2
Q

This is based on inner strength and begins with trusting your ability to reach your goals

A

Self-esteem

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3
Q

Investing time and energy into activities that help you feel good about yourself will help you do what?

A

Maintain a positive self image

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4
Q

Eliminate this, which can block their creative mind from exploring ideas and discovering solutions to challenges

A

Self-critical thoughts

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5
Q

Creating success is a skill that can be developed by practicing new behaviors such as speaking with confidence standing tall and doing what else?

A

Using proper grammar

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6
Q

Exercise this by using words like please thank you and excuse me

A

Good manners

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7
Q

Procrastination is most harmful and it’s negative impact on what

A

Productivity

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8
Q

And essential part of a successful business is the mission statement. Create a mission statement that validates your sense of purpose by beginning with your what?

A

Interests

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9
Q

Goals are categorized based on the amount of time it takes to accomplish the goals. Short term Goals are usually accomplished and what amount of time?

A

A year

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10
Q

Learning to manage your time effectively requires tapping into your what?

A

Inner organizer

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11
Q

Prioritizing involves making a list of task that needs to be done in which order?

A

Most important to least important

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12
Q

This technique will Save you time and needless frustration by uncovering needed it solutions

A

Problem-solving

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13
Q

Ensuring a successful career as a beauty professional begins by employing what while in school?

A

Learning tools

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14
Q

When you find studying overwhelming focus on what?

A

Individual small tasks

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15
Q

Some ethical characteristics to which one should aspire include respect courtesy honesty and what else?

A

Sincerity

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16
Q

Participating in this allows you to stay current with new trends information techniques and skills.

A

Continuing education

17
Q

An individuals what is the sum total of her or his inborn characteristics attitude and behavioral traits.

A

Personality

18
Q

Learning how to handle a confrontation and how to share your feelings in a professional manner are the most important indicators of what?

A

Emotional stability

19
Q

A combination of understanding empathy and acceptance is known as what?

A

Sensitivity

20
Q

Make a point of relating to everyone you know with the conches feeling of what?

A

Respect