chapter 2

Question 1

a major challenge that
managers must overcome to remain competitive

Answer 1

Globalizing their firm’s operations

Question 2

_____ is a major challenge that managers must
overcome to remain competitive.

Answer 2

leading a diverse workforce

Question 3

competing in the global economy, globalization suggests that

Answer 3

the world is free from national boundaries and is borderless.

Question 4

What were once called multinational organizations are now referred to as _____, indicating that the global viewpoint
supersedes national issues.

Answer 4

transnational organizations

Question 5

is most likely true of transnational organizations?

Answer 5

They employ a multicultural mix of workers.

Question 6

_____ is the Chinese practice of building networks for social exchange.

Answer 6

Guanxi

Question 7

Many Chinese use guanxi, or personal connections,

Answer 7

conduct business or obtain jobs.

Question 8

The North American Free Trade Agreement (NAFTA):

Answer 8

reduced trade barriers among United States, Canada, and Mexico

Question 9

The _____ eliminated the heavy tariffs placed by Mexico on U.S. exports and provided that the remaining tariffs be
phased out over time.

Answer 9

North American Free Trade Agreement

Question 10

Cultural differences between _____ are perceived as microcultural differences.

Answer 10

two generations of Japanese people

Question 11

_____ are managers who work in a country other than their home country.

Answer 11

Expatriate managers

Question 12

. _____ is a cultural orientation in which people belong to loose social frameworks and their primary concern is for
themselves and their families.

Answer 12

Individualism

Question 13

John is from a culture in which the social framework is loose. Instead of being loyal to his organization, he solely
focuses on his own goals and his family’s well-being. It is evident that John belongs to a culture where _____
predominates.

Answer 13

. individualism

Question 14

_____ is a cultural orientation in which individuals belong to tightly knit social frameworks and depend strongly on
extended families or clans.

Answer 14

Collectivism

Question 15

Martha is from a culture that has a tightly knit social framework. She is a part of a non-governmental organization in
which the members strongly depend on each other and value group decisions. It is evident that Martha belongs to a culture
that is characterized by _____.

Answer 15

collectivism

Question 16

true of collectivistic managers

Answer 16

seek to fit harmoniously within a group.

Question 17

. _____ is the degree to which a culture accepts unequal distribution of power.

Answer 17

Power distance

Question 18

true in countries with high power distance?

Answer 18

Titles are used.

Question 19

In countries with a high-power distance, _____.

Answer 19

formality is the rule

Question 20

true in societies with low power distance

Answer 20

People believe in minimizing inequality.

Question 21

In societies with low power distance, _____.

Answer 21

. managers and employees judge each other on a basis of equality

Question 22

Unlike in societies with a high power distance, in societies with a low power distance, _____

Answer 22

managers are given authority only if they have expertise

Question 23

_____ is the degree to which a culture tolerates ambiguity.

Answer 23

Uncertainty avoidance

Question 24

People in cultures with high uncertainty avoidance:

Answer 24

tend to avoid conflict

Question 25

is true of people in cultures with high uncertainty avoidance?

Answer 25

They tend to seek consensus.

Question 26

People in cultures with low uncertainty avoidance:

Answer 26

tolerate ambiguity better.

Question 27

true of people in cultures with low uncertainty avoidance?

Answer 27

They are comfortable with individual differences.

Question 28

Unlike people in cultures with high uncertainty avoidance, people in cultures with a low uncertainty avoidance _____.

Answer 28

see conflict as constructive

Question 29

. _____ is a cultural orientation in which assertiveness and materialism are valued.

Answer 29

. Masculinity

Question 30

is true of cultures characterized by traditional masculinity?

Answer 30

Achievement is admired.

Question 31

In cultures characterized by traditional masculinity, _____.

Answer 31

men should be decisive

Question 32

In cultures characterized by traditional femininity, _____.

Answer 32

men and women are expected to assume both assertive and nurturing roles

Question 33

_____ is defined as all forms of difference among individuals, including culture, gender, age, ability, religion,
personality, social status, and sexual orientation.

Answer 33

. Diversity

Question 34

Diversity has garnered increasing attention in recent years largely because:

Answer 34

of demographic changes in the working population.

Question 35

Managers feel that dealing with diversity is a paramount concern because of the need to:

Answer 35

motivate varied work groups.

Question 36

Managers feel that dealing with diversity is a paramount concern because managers

Answer 36

must communicate with employees who have different values.

Question 37

In the context of ethnic diversity, which of the following statements is true of African American workers and Hispanic
American workers in the United States?

Answer 37

A majority of them have had schooling.

Question 38

In the context of the U.S. workforce, minority workers are less likely to be prepared to face severe economic
difficulties and high crime rates in large cities because:

Answer 38

they are less likely to have had satisfactory schooling.

Question 39

African American workers and Hispanic American workers in the United States are less likely to be prepared to face
severe economic difficulties and high crime rates in large cities because:

Answer 39

they have not had satisfactory on-the-job training.

Question 40

The globalization of business and changing demographic trends present organizations with a culturally diverse
workforce, creating the challenge:

Answer 40

to harness the wealth of differences provided by cultural diversity