Chapter 2 Flashcards
refer to the unique ways in which organizations coordinate work, information, and knowledge, and the ways in which management
chooses to coordinate work
Business processes
What are the types of information system?
- Transaction processing system
- Management Information system
- Decision-support system
- Executive support system
It is a computerized system that performs and records the daily routine transactions necessary to conduct business, such as sales order
entry, hotel reservations, payroll, employee record keeping, and shipping.
The purpose is to answer ROUTINE QUESTION
Transaction processing system
provide middle managers with
reports on the organization’s current performance. This information is used to
monitor and control the business and predict future performance.
summarize and report on the company’s basic operations using data
supplied by transaction processing systems
Provide answer to ROUTINE questions that have been specified in advance.
Management information system
support more non-routine
decision making. They focus on problems that are unique and rapidly changing, for which the procedure for arriving at a solution may not be fully predefined in advance
Decision-support system
is a contemporary term for data and
software tools for organizing, analyzing, and providing access to data to help
managers and other enterprise users make more informed decisions
Business Intelligence
help senior management make these
decisions. They address non-routine decisions requiring judgment, evaluation,
and insight because there is no agreed-on procedure for arriving at a solution.
More often, the information are delivered to the the senior management through the use of portal.
Executive support system
hich are systems
that span functional areas, focus on executing business processes across the
business firm, and include all levels of management.
Enterprise Applications
to integrate business processes in
manufacturing and production, finance and accounting, sales and marketing,
and human resources into a single software system
Enterprise System or ERP
to
help manage relationships with their suppliers. These systems help suppliers, purchasing firms, distributors, and logistics companies share information about orders, production, inventory levels, and
delivery of products and services so that they can source, produce, and deliver goods and services efficiently.
It is also a interorganizational system because the information flow across the organization’s boundary
Supply chain management system
Is to help manage their relationships with their customers. CRM systems provide information to coordinate all of the business processes that deal with customers in sales, marketing, and
service to optimize revenue, customer satisfaction, and customer retention.
Customer Relationship Management system
enable organizations to better manage processes for capturing
and applying knowledge and expertise. These systems collect all relevant
knowledge and experience in the firm, and make it available wherever and
whenever it is needed to improve business processes and management
decisions
Knowledge management system
refers to the use of digital technology
and the Internet to execute the major business processes in the enterprise.
E-business
refers to the application of
the Internet and networking technologies to digitally enable government and
public sector agencies’ relationships with citizens, businesses, and other arms
of government.
E-government
is working with others to achieve shared and explicit goals
Collaboration
