Chapter 18

Question 1

intercultural competence

Answer 1

the ability to communicate effectively and appropriately with people of other cultures

Question 2

emic

Answer 2

description of behaviour from a person within the culture

Question 3

etic

Answer 3

scientist-oriented; external view; attempts to be neutral

Question 4

kolas learning cycle

Answer 4

knowledge is created through the transformation of experience
- concrete experience - reflective observation - abstract conceptualisation - active experimentation

Question 5

Components of intercultural communicative (4)

Answer 5

cognitive
affective
behavioural
ethical

Question 6

cognitive

Answer 6

knowledge about the people from other cultures involved and how they communicate
- being open or cognitively flexible, learning by doing for obtaining knowledge

Question 7

affective

Answer 7

feelings of an individual regarding interaction with others from different cultures
- empathy + perspective-taking ability

Question 8

empathy

Answer 8

emotional capacity to understand anthers situation

Question 9

perpective-taking ability

Answer 9

seeing the world from anthers perspective

Question 10

Behavioural

Answer 10

actual performance of behaviour either effective or appropriate

• appropriacy: meet norms and expectations
• effectiveness: achieve goals

Question 11

ethical

Answer 11

analytical: does not allow ethical judgement
normative: allows ethical judgement

Question 12

third-culture model

Answer 12

contact - need - interaction - dependence