Chapter 12

Question 1

what is diversity

Answer 1

individual characteristics that do not change (race, age, gender)
work background, geographical situation, education

Question 2

attitudes of organisations towards diversity (4)

Answer 2

blindness, hostility, naiveté, integration

Question 3

diversity blindess

Answer 3

no changes made for diversity

Question 4

diversity hostility

Answer 4

make everyone the same

Question 5

diversity naivete

Answer 5

positive view to diversity but cannot cope with problems

Question 6

diversity integration

Answer 6

helps employees work with each other in a diverse environment

Question 7

diversity naivete

Answer 7

positive view to diversity but cannot cope with problems

Question 8

diversity integration

Answer 8

helps employees work with each other in a diverse environment

Question 9

types of management culture in multinationals (3)

Answer 9

1. dominant management culture
2. dominant transnational management culture
3. minimum management culture

Question 10

dominant management culture

Answer 10

that is a copy of the multinationals home country

Question 11

dominant transnational management culture

Answer 11

clearly defined values and culture in all of the multi nations operating companies

Question 12

minimum management culture

Answer 12

leaving considerable room for national cultures in all their diversity

Question 13

problems caused by cultural diversity

Answer 13

• communication and integration
• certain practices and procedures are adopted by the organisation across the board (using the same strategy across different cultures)

Question 14

advantages of cultural diversity

Answer 14

• flexible and open to new ideas

- more aware of consumer needs

Question 15

transcultural

Answer 15

relating to or involving more than one culture

Question 16

transcultural competence

Answer 16

managing diversity and its environment demands at all management levels; the ability to communicate and collaborate successfully and effective with those from other cultures

Question 17

cross-cultural competence

Answer 17

ability to function according to the rules of more than one cultural system and to respond in a culturally sensitive manner