Chapter 14

Question 1

meta-communication

Answer 1

communication that indicates how verbal information should be interpreted
- underlying messages in what we say and do; non-verbal cues

Question 2

non-verbal interaction

Answer 2

not all gestures are universal

Question 3

non-verbal communication barriers

Answer 3

• can be a source of misunderstanding and irritation
• ex. silence -> asian culture (expect japan) discourage verbalisation since it contradicts the principle of modest but western cultures silence makes pauses in a discourse

Question 4

assumptions (3)

Answer 4

1. cognitive dimension
2. affective dimension
3. directive dimension

Question 5

cognitive dimension

Answer 5

related to presumptions as to how people think that things work

Question 6

affective dimension

Answer 6

related to presumed likings of people

Question 7

directive dimension

Answer 7

related to the presumed choice of people

Question 8

cultural assumptions related to: (3)

Answer 8

1. time
2. space
3. identity

Question 9

ethnocentrism

Answer 9

judging another culture solely by the values and standards of ones own culture

Question 10

stereotypes

Answer 10

a series of images created in our minds with regard to a group or groups of people

Question 11

stereotypes starting point confirmation of..

Answer 11

starting point: norms and values of the culture concerned

confirmation of prejudices rather than the result of accurate observations of reality

Question 12

dealing with stereotypes (2)

Answer 12

1. not to fight against stereotypes and prejudices

2. necessary way of establishing ones own cultural identity