Chapter 17 - Quality

Question 1

What is ‘quality’?

Answer 1

Quality is a term used used to indicate that products no services are of a high standard.

Question 2

What are the characteristics of a good quality item?

Answer 2

• Well designed and finished
• Suitable for its purpose
• Durable
• Attractive

Question 3

What does the guaranteed Irish symbol mean?

Answer 3

A product carrying this symbol has been manufactured in Ireland to a high degree of quality e.g. Flour, Sugar (Siucra)

Question 4

What does the Q Mark symbol mean?

Answer 4

The Q Mark is awarded by EIQA to companies whose products or services have reached high standards of quality and excellence e.g. Centra

Question 5

What does the Kitemark symbol mean?

Answer 5

The symbol of the British Standards Institution. Means the product has met high standards of quality performance and safety.

Question 6

What does the Irish Standards Mark mean?

Answer 6

The Irish equivalent of the Kitemark. Found on electrical appliances. Awarded by the National Standards Authority of Ireland.

Question 7

What does the NASI Mark mean?

Answer 7

An international quality standard awarded to companies with excellent quality management systems e.g.

Question 8

What does the Woolmark mean?

Answer 8

A product with the Woolmark is made with pure new wool and not blended with any other fibre e.g. Aran Sweater

Question 9

What does the Double Insulated Appliances Mark mean?

Answer 9

This indicates than an earthworm is not required as the wires are double insulated e.g. Hairdryers

Question 10

What does the Communauté Européene Mark mean?

Answer 10

A safety Mark awarded by the EU e.g. Teddy Bears