Chapter 14 - Consumer Rights and Responsibilities

Question 1

What is a right?

Answer 1

A right is something to which you are entitled.

Question 2

What is a responsibility?

Answer 2

A responsibility is something you must do and for which you are answerable.

Question 3

Name 5 consumer rights.

Answer 3

1. Right to choose (what you buy & where)
2. Right to quality and value for money
3. Right to accurate info (ads, tags, care labels, instructions)
4. Right to safety (in shop and using product)
5. Right to redress (compensation)

Question 4

Name 5 consumer responsibilities.

Answer 4

1. Shop around, read reviews and make an informed choice
2. Examine products carefully
3. Read and understand the info provided
4. Pay head to any warning signs or warning
5. Complain when necessary

Question 5

What are the 4 forms of Redress?

Answer 5

1. Refund
2. Repair
3. Replace
4. Repeat