Chapter 17

Question 1

Interpersonal Conflict

Answer 1

-when attitudes and behaviors of one person interfere or create obstacles for another

Obstacles:- Actions can be obstacles, but these action can create hurt and anger

Question 2

4 Relational Influence Principals

Answer 2

• differing goals, people differ on what goals they see as important
• differing ways of achieving goals, people agree on a goal but see different ways to achieve it
• differing interpersonal needs, different inclusion affection and control needs
• differing expectations of behavior, we have expectations and often unaware of them until they are violated

Question 3

Attitudes towards Conflict

Answer 3

Management Vs Resolution : manage- deal with it, negotiate it, “make it work” Resolve -get rid of it

Win Loose Orientation- bad idea, relationships arent supposed to be competitive

“if we have conflict its terminal”-fear of fighting
-The work is worth it- if you want to maintain the relationship, working through managing it and resolving conflicts is worth it.

Question 4

2 ineffective Conflict Styles

Answer 4

Avoiders- people who hate arguing and will avoid discussing conflict issues at all costs
-Erupters-people who lose their temper and become very emoitonal when angry.

Question 5

Rules for Fair Fighting

Answer 5

• both parties need to agree and follow rules
• adopt a win win orientation
• set a time for the fight
• make sure time set aside is sufficient and appropriate for both parties