Chapter 16 Flashcards
Relational Influence or Dominance
- the perceived ability to shape another’s feelings, thoughts or behaviors.
- cannot be dominant unless someone grants you the power
Relational Influence Principals
-principles that predict who is going to be more dominant in a relationship
Principle of Least Interest
-person who cares the least will have the greatest amount of control
Principle of Most Relational Alternatives
-person who has the most relational alternatives will be dominant
Principle of Resource Control
-person who controls most of the resources is more dominant
Aggressive Communication
- communicates thoughts and feelings, but hurt others in the process
- males are more aggressive
Non- Assertive Communication
- too concerned with others feelings so we don’t consider our own feelings and become overly compliant
- females are non assertive
7 strategies for interractional dominance
- increase volume
- interruptions
- talk more
- talk fast with fewer pauses
- issue instructions
- verbal disagreements
- shifting topics
Assertive Communication
-communicating your own rights, thoughts, opinions and desires, while at the same time respecting the rights thoughts and opinions of another (standing up for yourself)
ERA Model
- empathy:communication to others that you know how they feel
- rationale:answer “why” you are bringing the issues to the persons attention
- Action-what you want to be done as a result of the rational statement
5 types of power
- reward
- coercive
- legitimate
- expert
- referent
Reward Power
power to give rewards, benefits to someone in a relationship (teachers, parents)
Coercive Power
-power to punish (cops, parents, judges)
Legitimate Power
power granted to you because of title/rank (boss, military)
Expert Power
power granted to you because of experience (doctors)
