Chapter 16 - Troubleshooting Operating Systems

Question 1

WinPE stands for what?

Answer 1

Windows pre-installation environment(WinPE).

Question 2

WinRE stands for what?

Answer 2

Windows Recovery Environment(WinRE).

Question 3

Safe Mode

Answer 3

Offers options in Windows 8/10, select option system configuration for Safe boot

Question 4

Troubleshooting booting problems

Answer 4

1. Boot problems. 2. Windows never loads to the desktop. 3. Bizarre things happen to desktop level.

Question 5

Black Screen

Answer 5

A black screen on a booted computer often indicates a video driver problem.

Question 6

Device Driver Issues

Answer 6

Can be the cause of a black screen. 1. Boot to safe mode. 2. Get to device Managaer. 3. Roll back device driver

Question 7

Roll back device driver

Answer 7

Rolls a device driver back to the previous driver version.

Question 8

No OS found

Answer 8

is a boot order issue, that can cause a black screen. Fixed by removing thumb drive or reset/updating boot order.

Question 9

Reboot

Answer 9

Can resolve a lot of problems.

Question 10

Mark Russinovich

Answer 10

Creator of Sysinternals.

Question 11

System running slow

Answer 11

Most of the time the issue is malware. Check task manager and see if anything is eating up a lot of CPU or disk capacity.

Question 12

Application issues or crashes

Answer 12

You can try repairing the application if that application offers that option or just simply uninstall and re-install the application.

Question 13

Services that fail to start

Answer 13

Open it manually in Services Admin tool or check Event Viewer for details.

Question 14

SPoD is what?

Answer 14

The kernal panic in MacOS the Spinning Pinwheel of Death(SPoD).

Question 15

BSoD is what?

Answer 15

The kernal panic in Windows the Blue Screen of Death(BSoD). Most of the time is caused by hardware.

Question 16

Kernal Panic means what?

Answer 16

Means that the OS is crashing and can’t recover.