CHAPTER 15- STRESS MANAGEMENT: DEALING WITH THE DEMANDS OR LIFE AND WORK

Question 1

psychological and physical reaction to certain life events or situations.

Answer 1

Stress

Question 2

events or situations that cause stress.

Answer 2

Stressors

Question 3

f we perceive these events as being stressful, our bodies respond in many ways, including elevated blood pressure, increased heart rate, muscle tension, and perspiration. These reactions are called

Answer 3

stress reactivity

Question 4

If these physical reactions occur for periods longer than our body can tolerate, negative physical and psychological consequences can occur (Greenberg, 2013). These consequences are called

Answer 4

strains

Question 5

(from the root eu-, meaning something that is proper)

Stress that results in positive energy and improvements in performance and health.

Answer 5

Eustress

Question 6

Stress that results in negative energy and decreases in performance and health.

Answer 6

Distress

Question 7

Some personalities are more apt to respond negatively to stressors than are others. These include individuals with

Answer 7

Type A personalities and neurotics.

Question 8

A stress prone person who is competitive, impatient, and hurried.

Answer 8

Type A personality

Question 9

A non-stress-prone person who is relaxed and agreeable.

Answer 9

Type B personalities

Question 10

A personality trait characterized by a tendency to experience such negative emotions as anxiety, anger, tension, and moodiness.

Answer 10

Neuroticism

Question 11

Personal Stressors

Answer 11

Fear
Resistance
Resentment

Question 12

The extent to which an employee’s role and expected role are the same.

occurs when our work expectations and what we think we should be doing don’t match up with the work we actually have to do.

Answer 12

Role conflict

Question 13

The extent to which an employee’s roles and expectations are unclear.

occurs when an individual’s job duties and performance expectations are not clearly defined.

Answer 13

Role ambiguity

Question 13

The extent to which an employee is able to psychologically handle the number of roles and tasks assigned.

develops when individuals either feel they lack the skills or workplace resources to complete a task or perceive that the task cannot be done in the required amount of time.

Answer 13

Role overload

Question 14

Organizational Stressors

Answer 14

Person-organization fit
Change
Relations with others
Organizational Politics

Question 15

The extent to which an employee’s personality, values, attitudes, philosophy, and skills match those of the organization.

Answer 15

Person-organization fit

Question 16

self-serving behaviors employees use to increase the probability of obtaining positive outcomes in organizations

Answer 16

Organizational politics

Question 17

behaviors designed to influence others with the goal of helping both the organization and the person playing the politics

Answer 17

Positive politics

Question 18

manipulative behaviors designed to achieve personal gain at the expense of others and the organization

Answer 18

Negative politics

Question 19

Onewayour bodies maintain a normal temperature,by the emission of heat waves.

Answer 19

Radiation

Question 20

One way our bodies maintain a normal temperature, in which perspiration reduces excess heat.

Answer 20

Evaporation

Question 21

The combination of air temperature, humidity, airflow, and heat radiation that determines how hot or cold the environment feels.

Answer 21

Effective temperature

Question 22

Working more than one job.

Answer 22

Moonlighting

Question 23

Rating a potential stressor by asking how bad it really is compared with all things considered or with a worst-case scenario.

Answer 23

Perspective taking

Question 24

Constant worrying about the future.

Answer 24

Forecasting

Question 25

Stress that is carried over from previous stressful situations.

Answer 25

Residual stress

Question 26

The psychological state of being overwhelmed with stress.

Answer 26

Burnout

Question 27

A child-care center that is located on the site of the organization employing the parent.

Answer 27

On-site child-care facility

Question 28

Child-care policy in which an organization pays all or some of its employees’ child-care costs at private child-care centers by providing the employees with vouchers.

Answer 28

Voucher system

Question 29

A system of child care in which an employer maintains a list of certified childcare centers that can be used by its employees.

Answer 29

Referral service