CHAPTER 15- STRESS MANAGEMENT: DEALING WITH THE DEMANDS OR LIFE AND WORK Flashcards
psychological and physical reaction to certain life events or situations.
Stress
events or situations that cause stress.
Stressors
f we perceive these events as being stressful, our bodies respond in many ways, including elevated blood pressure, increased heart rate, muscle tension, and perspiration. These reactions are called
stress reactivity
If these physical reactions occur for periods longer than our body can tolerate, negative physical and psychological consequences can occur (Greenberg, 2013). These consequences are called
strains
(from the root eu-, meaning something that is proper)
Stress that results in positive energy and improvements in performance and health.
Eustress
Stress that results in negative energy and decreases in performance and health.
Distress
Some personalities are more apt to respond negatively to stressors than are others. These include individuals with
Type A personalities and neurotics.
A stress prone person who is competitive, impatient, and hurried.
Type A personality
A non-stress-prone person who is relaxed and agreeable.
Type B personalities
A personality trait characterized by a tendency to experience such negative emotions as anxiety, anger, tension, and moodiness.
Neuroticism
Personal Stressors
Fear
Resistance
Resentment
The extent to which an employee’s role and expected role are the same.
occurs when our work expectations and what we think we should be doing don’t match up with the work we actually have to do.
Role conflict
The extent to which an employee’s roles and expectations are unclear.
occurs when an individual’s job duties and performance expectations are not clearly defined.
Role ambiguity
The extent to which an employee is able to psychologically handle the number of roles and tasks assigned.
develops when individuals either feel they lack the skills or workplace resources to complete a task or perceive that the task cannot be done in the required amount of time.
Role overload
Organizational Stressors
Person-organization fit
Change
Relations with others
Organizational Politics
The extent to which an employee’s personality, values, attitudes, philosophy, and skills match those of the organization.
Person-organization fit
self-serving behaviors employees use to increase the probability of obtaining positive outcomes in organizations
Organizational politics
behaviors designed to influence others with the goal of helping both the organization and the person playing the politics
Positive politics
manipulative behaviors designed to achieve personal gain at the expense of others and the organization
Negative politics
Onewayour bodies maintain a normal temperature,by the emission of heat waves.
Radiation
One way our bodies maintain a normal temperature, in which perspiration reduces excess heat.
Evaporation
The combination of air temperature, humidity, airflow, and heat radiation that determines how hot or cold the environment feels.
Effective temperature
Working more than one job.
Moonlighting
Rating a potential stressor by asking how bad it really is compared with all things considered or with a worst-case scenario.
Perspective taking
Constant worrying about the future.
Forecasting
Stress that is carried over from previous stressful situations.
Residual stress
The psychological state of being overwhelmed with stress.
Burnout
A child-care center that is located on the site of the organization employing the parent.
On-site child-care facility
Child-care policy in which an organization pays all or some of its employees’ child-care costs at private child-care centers by providing the employees with vouchers.
Voucher system
A system of child care in which an employer maintains a list of certified childcare centers that can be used by its employees.
Referral service
