Chapter 15 Flashcards

1
Q

AIDA Model

A

A common model of the series of mental stages through which consumers move as a result of marketing communications

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2
Q

AIDA Model Components

A

1) Attention
2) Interest
3) Desire
4) Action

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3
Q

Aided Recall

A

Occurs when consumers recognize the brand when its name is presented to them

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4
Q

Top-of-mind awareness

A

A prominent place in people’s memories that triggers a response without them having to put any thought into it

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5
Q

Lagged Effect

A

A delayed response to a marketing communication campaign

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6
Q

Informative Advertising

A

Communication used to create and build brand awareness, with the ultimate goal of moving the consumer through the buying cycle to a purchase

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7
Q

Persuasive Advertising

A

Communication used to motivate consumers to take action

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8
Q

Reminder Advertising

A

Communication used to remind consumers of a product or to prompt repurchases, especially for products that have gained market acceptance and are in the maturity stage of their life cycle

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9
Q

Product-focused Advertisements

A

Used to inform, persuade, or remind consumers about a specific product/service

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10
Q

Institutional Advertisements

A

Used to inform, persuade and remind consumers about issues related to places, politics, an industry or corporation

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11
Q

Product Placement

A

Inclusion of a product in nontraditional situations such as in a scene in a TV show or movie

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12
Q

Public Service Announcement (PSA)

A

Advertising that focuses on public welfare and generally is sponsored by non-profit institutions

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13
Q

Social Marketing

A

The application of marketing principles to a social issue to bring about attitudinal and behavioural change among the general public

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14
Q

Puffery

A

The legal exaggeration of praise, stopping just short of deception, lavished on a product

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15
Q

Deal

A

A type of short-term price reduction that can take several forms, such as “featured price” (a price lower than the regular price); a “buy one, get one free” offer; or a certain percentage “more free” offer contained in larger packaging

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16
Q

Premium

A

An item offered for free or at a bargain price to reward some type of behaviour

17
Q

Contest

A

A brand-sponsored competition that requires some form of skill/effort

18
Q

Sweepstakes

A

A form of sales promotion that offers prizes based on a chance drawing of entrants names

19
Q

Sampling

A

Offers the opportunity to try a product/service for free

20
Q

Loyalty Program

A

Designed to retain customers by offering premiums/incentives to customers who make multiple purchases over time

21
Q

Point-or-purchase (POP) display

A

A merchandise display located at the point of purchase, such as the checkout counter

22
Q

Cross-promoting

A

efforts of 2 or more firms joining together to reach a specific target market

23
Q

Relationship Selling

A

A sales philosophy and process that emphasizes a commitment to maintaining the relationship over the long term and investing in opportunities that are mutually beneficial to all parties

24
Q

Leads

A

A list of potential customers

25
Q

Qualify

A

The process of assessing the potential of sales leads

26
Q

Trade shows

A

Major events attended by buyers who choose to be exposed to products/services offered by potential suppliers in a industry

27
Q

Cold Calls

A

A method of prospecting in which salespeople telephone or go to see potential customers without appointments

28
Q

Telemarketing

A

A method of prospecting in which salespeople telephone potential customers

29
Q

Preapproach

A

In the personal selling process, occurs prior to meeting the customer for the 1st time and extends the qualification of leads procedure

30
Q

Closing the sale

A

Obtaining a commitment from the customer to make a purchase