Chapter 12 Flashcards

1
Q

Distribution Channel

A

Institutions that transfer the ownership of goods and move goods from the point of production to the point of consumption

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2
Q

Supply Chain Management

A

Approaches and techniques firms employ to efficiently and effectively integrate their suppliers, manufacturers, warehouses, stores, and transportation intermediaries into a seamless value chain in which merchandise is produced and distributed in the right quantities, to the right locations and at the right time

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3
Q

Wholesalers

A

Firms engaged in buying, taking title to, storing, and physically handling goods in large quantities and then reselling goods to retailers

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4
Q

Retailers

A

Sell products directly to consumers

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5
Q

Logistics Management

A

Integration of 2 or more activities for the purpose of planning, implementing, controlling the efficient flow of raw materials, in-process inventory, and finished goods from the point of origin to the point of consumption

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6
Q

Distribution Centre

A

A facility for the receipt storage and redistribution of goods to company stores or customers

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7
Q

Channel Conflict

A

Results when supply chain members are not in agreement about their goals, roles or rewards

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8
Q

Vertical Marketing System

A

A supply chain in which the members act as a unified system

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9
Q

Types of Vertical Marketing Systems

A
  • administrated
  • contractual
  • corporate
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10
Q

Administered Vertical Marketing System

A

No common ownership and no contractual relationship, but the dominant channel member controls the channel relationship

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11
Q

Contractual Vertical Marketing System

A

Independent firms at different levels of the supply chain join together through contracts to obtain economies of scale and coordination and to reduce conflict

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12
Q

Franchising

A

A contractual agreement between a franchisor and a franchisee that allows the franchisee to operate a retail outlet, using a name and roman developed and supported by the franchisor

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13
Q

Corporate Vertical Marketing System

A

The parent company has complete control and can dictate the priorities and objectives of the supply chain

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14
Q

Strategic Relationship (Partnering Relationship)

A

A supply chain relationship that the members are committed to maintaining long-term, investing in opportunities that are mutually beneficial. Required mutual trust, open communication, common goals, and credible commitments

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15
Q

Push Marketing Strategy

A

Designed to increase demand by focusing on wholesalers, distributors, or salespeople, who push the product to consumers via distribution channels

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16
Q

Pull Marketing Strategy

A

Designed to get consumers to pull the product into the supply chain by demanding that retailers carry it

17
Q

Distribution Intensity

A

The number of channel members to use at each level of the supply chain

18
Q

Intensive Distribution

A

A strategy designed to get products into as many outlets as possible

19
Q

Exclusive Distribution

A

Strategy of granting exclusive rights to sell to one or very few retail customers so no other customers can sell a particular brand

20
Q

Selective Distribution

A

Lies between the intensive and exclusive distribution strategies; uses a few selected customers in a territory

21
Q

Universal Product Code (UPC)

A

Black and white bar code found on most merchandise

22
Q

Electronic Data Interchange (EDI)

A

The computer-to-computer exchange of business documents from a retailer to a vendor and back

23
Q

Advanced Shipping Notice

A

An electronic document that the supplier sends the retailer in advance of a shipment to tell the retailer exactly what to expect in the shipment

24
Q

Vendor-managed inventory

A

An approach in which the manufacturer is responsible for replenishing inventory to meet retailer’s needs

25
Q

Dispatcher

A

The person who coordinates deliveries to distribution centres

26
Q

Radio Frequency Identification (RFID) Tags

A

Tiny computer chips that automatically transmit to a special scanner all information about a container’s contents or individual products

27
Q

Just-in-time (JIT) Inventory Systems

A

Inventory management systems designed to deliver less merchandise on a more frequent basis than traditional inventory systems; the firm gets the merchandise “just in time” for it to be used in the manufacture of another product

28
Q

Quick-response (QR)

A

Inventory management systems used in retailing; merchandise is received just in time for sale when the customer wants it

29
Q

Lead time

A

Amount of time between the recognition that an order needs to be placed and the arrival of the needed merchandise at the seller’s store, ready for sale