Chapter 14 Flashcards
(T/F)? before you set up your company you should see an accountant or lawyer for advice as to what is the best option for you
True
(T/F)? if you’re going to run your own business, it is a good idea to accept credit cards.
True
What are the four keys to handling objections?
Acknowledge, isolate, overcome, close
What is hard selling?
You are trying to collect money immediately. your goal is to not let them walk out the door without buying something.
(T/F)? every trainer should have some kind of introductory special.
True
What are the five main points to look for on the client profile?
Goal, exercise experience, medical history, job or career, and their signature
(T/F)? you should never call and confirm your appointments.
False; you should always call and confirm your appointments
When you try to sell someone your service, always focus on their what?
Goal
What form should you always make sure the client signs prior to engaging in activity?
Client profile. make sure they sign the release of liability prior to exercising. if they don’t sign it, then don’t train them.
What are the three means of communication?
Visual, auditory, kinesthetic
(T/F)? it is important for clients to use the mirrors to monitor technique.
True
What are two subjects to refrain from speaking with your clients?
Religion and politics
