Chapter 12: Ethics in Organizations and Leadership

Question 1

Organizational Culture and the Ethical Climate

Organizational culture

Answer 1

Shared beliefs, values, attitudes, ideologies, practices, customs, and language

Question 2

Organizational Culture and the Ethical Climate

Organizational ethics

Answer 2

Broad concept that encompasses culture, processes, outcomes, and character

Question 3

Organizational Culture and the Ethical Climate

Ethic of an organization

Answer 3

Organization’s attempt to define mission and values

Question 4

Organizational Culture and the Ethical Climate

Complex adaptive system: What does it include?

Answer 4

System of integrated parts or groups to accomplish a shared goal

Question 5

Organizational Culture and the Ethical Climate

Complex adaptive system: What do external relationships do?

Answer 5

External relationships place the organization within a larger content/environment

Question 6

Organizational Culture and the Ethical Climate

Organizational citizenship

Answer 6

What societies expect from open systems

Question 7

Organizational Integrity and Trust (1 of 3)

Organizational integrity
What is there consistency in?

Answer 7

Consistency in words and deeds

Question 8

Organizational Integrity and Trust (1 of 3)

Organizational integrity
How are relationships?

Answer 8

Mindfulness of relationships

Question 9

Organizational Integrity and Trust (1 of 3)

Organizational integrity
What is included? What is the purpose of organizational integrity?

Answer 9

Inclusion of all voices

Collective, worthwhile purpose

Question 10

Organizational Integrity and Trust (1 of 3)

Organizational trust:

Answer 10

Trusting organizations to uphold words and promises

Question 11

Organizational Integrity and Trust (1 of 3)

Fiduciary relationships

Answer 11

Formal duty imposed by organizational structure based on loyalty

Question 12

Leadership:

Leader: what do they do?

Answer 12

Furthers shared goals of organization

Question 13

Leadership:

Successful leader: what do they do?

Answer 13

An ethical leader who aligns values of enterprise with those of individuals in it

Question 14

Normative Leadership Theories

Ethics as praxis: What is it?

Answer 14

A person clarifies, reflects on, makes sense of, practices, and embodies a leadership theory

Question 15

Normative Leadership Theories

Ethics as praxis: What is it composed of?

Answer 15

Servant leaders-

Transformational leaders-

Authentic leaders-

Question 16

Normative Leadership Theories

Servant leaders:

Answer 16

consistently make decisions to further the good of the group over self-serving decisions

Question 17

Normative Leadership Theories

Transformational leaders-

Answer 17

Focus on raising moral benchmarks on human behaviors, internalizing a sense of commitment, and importance on shared goals and relationships

Question 18

Normative Leadership Theories

Authentic leaders-

Answer 18

people focused, serve as moral compass, facilitator, and supporter to followers

Question 19

Using Power to Achieve Leader Success

Legitimate power

Answer 19

Originates from the belief of followers that a leader’s title gives the right to power over them

Question 20

Using Power to Achieve Leader Success

Referent power

Answer 20

Followers believe a leader has admirable qualities they want to possess

Question 21

Using Power to Achieve Leader Success

Expert power

Answer 21

Followers believe the leader has expertise

Question 22

Using Power to Achieve Leader Success

Reward power

Answer 22

Followers believe the leader will provide rewards

Question 23

Using Power to Achieve Leader Success

Coercive power

Answer 23

Followers believe the leader will penalize followers

Question 24

Compliance Programs

AKA

Answer 24

“Risk-Management”:

Question 25

Compliance Programs AKA “Risk-Management”:

Answer 25

Oversees and monitors regulatory requirements and internal policies

Question 26

Compliance Programs AKA “Risk-Management”: Oversees and monitors regulatory requirements and internal policies What does this include?

Answer 26

Prevent unlawful conduct Ensure adherence to standards Are mandatory

Question 27

Compliance Programs AKA “Risk-Management”: Compliance Officers:

Answer 27

oversee ethical & legal issues, develop internal policies regarding conflicts of interest, and conduct formal reviews

Question 28

Conflicts of interest:

Answer 28

Self-interest incompatible with professional obligations

Question 29

Conflicts of Interest Types:

Answer 29

Self-dealing: Nepotism: Excess Compensation: External Employment: Gifts: Stock manipulation:

Question 30

Conflicts of Interest Self-dealing:

Answer 30

acts in their own best interest at the expense of the business/clients

Question 31

Conflicts of Interest Nepotism:

Answer 31

favoritism for family members or friends

Question 32

Conflicts of Interest Excess Compensation:

Answer 32

when the organization pays a high-ranking, influential employee far more than they do other, similar roles

Question 33

Conflicts of Interest External Employment:

Answer 33

when someone works more than one job in the same sector or double--dipping two jobs in the same organization

Question 34

Conflicts of Interest Gifts:

Answer 34

accepting gifts from external interested parties to gain an advantage is a conflict of interest. While sometimes people give gifts without an ulterior motive, this can improperly influence someone's judgment- consciously or unconsciously

Question 35

Conflicts of Interest Stock manipulation:

Answer 35

executives use their position to promote the value of a security they own, artificially inflating the price and then selling their shares at a profit.

Question 36

Conflicts of Interest Conflicts of commitment- What is it?

Answer 36

Loyalties colliding with organizational interests

Question 37

Conflicts of Interest Disclosures- What is it?

Answer 37

statements of transparency of potential conflicts of interest

Question 38

Conflicts of Interest Disclosures- What are providers and facilities required to provide to patients? Why?

Answer 38

Providers and facilities are required to provide Patient Disclosures so that patients know their rights and protections included in the No Surprises Act.

Question 39

Conflicts of Interest What must the patient disclosure include:

Answer 39

The Patient Disclosure must include information on Federal restrictions on providers and facilities regarding balance billing

Question 40

Conflicts of Interest Disclosures: Speakers/Presenters: What is it?

Answer 40

continuing education credits are only valid/accredited if sufficient disclosures are available to audience

Question 41

Occupational Fraud and Abuse

Answer 41

“The use of one’s occupation for personal enrichment through the deliberate misuse or misapplication of the employment organization’s resources or assets”

Question 42

Occupational Fraud and Abuse Three types:

Answer 42

Asset misappropriations: Corruption: Financial fraud statement:

Question 43

Occupational Fraud and Abuse Three types: Asset misappropriations:

Answer 43

stealing

Question 44

Occupational Fraud and Abuse Three types: Corruption:

Answer 44

bribery, extortion, conflict of interest

Question 45

Occupational Fraud and Abuse Three types: Financial fraud statement:

Answer 45

falsification of accounting records

Question 46

Occupational Fraud and Abuse Healthcare fraud

Answer 46

Diversion Forgery Billing- double, phantom, unbundling, upcoding