Chapter 12: Ethics in Organizations and Leadership Flashcards
Exam 4 (Final)
Organizational Culture and the Ethical Climate
Organizational culture
Shared beliefs, values, attitudes, ideologies, practices, customs, and language
Organizational Culture and the Ethical Climate
Organizational ethics
Broad concept that encompasses culture, processes, outcomes, and character
Organizational Culture and the Ethical Climate
Ethic of an organization
Organization’s attempt to define mission and values
Organizational Culture and the Ethical Climate
Complex adaptive system: What does it include?
System of integrated parts or groups to accomplish a shared goal
Organizational Culture and the Ethical Climate
Complex adaptive system: What do external relationships do?
External relationships place the organization within a larger content/environment
Organizational Culture and the Ethical Climate
Organizational citizenship
What societies expect from open systems
Organizational Integrity and Trust (1 of 3)
Organizational integrity
What is there consistency in?
Consistency in words and deeds
Organizational Integrity and Trust (1 of 3)
Organizational integrity
How are relationships?
Mindfulness of relationships
Organizational Integrity and Trust (1 of 3)
Organizational integrity
What is included? What is the purpose of organizational integrity?
Inclusion of all voices
Collective, worthwhile purpose
Organizational Integrity and Trust (1 of 3)
Organizational trust:
Trusting organizations to uphold words and promises
Organizational Integrity and Trust (1 of 3)
Fiduciary relationships
Formal duty imposed by organizational structure based on loyalty
Leadership:
Leader: what do they do?
Furthers shared goals of organization
Leadership:
Successful leader: what do they do?
An ethical leader who aligns values of enterprise with those of individuals in it
Normative Leadership Theories
Ethics as praxis: What is it?
A person clarifies, reflects on, makes sense of, practices, and embodies a leadership theory
Normative Leadership Theories
Ethics as praxis: What is it composed of?
Servant leaders-
Transformational leaders-
Authentic leaders-
Normative Leadership Theories
Servant leaders:
consistently make decisions to further the good of the group over self-serving decisions
Normative Leadership Theories
Transformational leaders-
Focus on raising moral benchmarks on human behaviors, internalizing a sense of commitment, and importance on shared goals and relationships
Normative Leadership Theories
Authentic leaders-
people focused, serve as moral compass, facilitator, and supporter to followers
Using Power to Achieve Leader Success
Legitimate power
Originates from the belief of followers that a leader’s title gives the right to power over them
Using Power to Achieve Leader Success
Referent power
Followers believe a leader has admirable qualities they want to possess
Using Power to Achieve Leader Success
Expert power
Followers believe the leader has expertise
Using Power to Achieve Leader Success
Reward power
Followers believe the leader will provide rewards
Using Power to Achieve Leader Success
Coercive power
Followers believe the leader will penalize followers
Compliance Programs
AKA
“Risk-Management”:
Compliance Programs AKA “Risk-Management”:
Oversees and monitors regulatory requirements and internal policies
Compliance Programs AKA “Risk-Management”:
Oversees and monitors regulatory requirements and internal policies
What does this include?
Prevent unlawful conduct
Ensure adherence to standards
Are mandatory
Compliance Programs AKA “Risk-Management”:
Compliance Officers:
oversee ethical & legal issues, develop internal policies regarding conflicts of interest, and conduct formal reviews
Conflicts of interest:
Self-interest incompatible with professional obligations
Conflicts of Interest
Types:
Self-dealing:
Nepotism:
Excess Compensation:
External Employment:
Gifts:
Stock manipulation:
Conflicts of Interest
Self-dealing:
acts in their own best interest at the expense of the business/clients
Conflicts of Interest
Nepotism:
favoritism for family members or friends
Conflicts of Interest
Excess Compensation:
when the organization pays a high-ranking, influential employee far more than they do other, similar roles
Conflicts of Interest
External Employment:
when someone works more than one job in the same sector or double–dipping two jobs in the same organization
Conflicts of Interest
Gifts:
accepting gifts from external interested parties to gain an advantage is a conflict of interest. While sometimes people give gifts without an ulterior motive, this can improperly influence someone’s judgment- consciously or unconsciously
Conflicts of Interest
Stock manipulation:
executives use their position to promote the value of a security they own, artificially inflating the price and then selling their shares at a profit.
Conflicts of Interest
Conflicts of commitment- What is it?
Loyalties colliding with organizational interests
Conflicts of Interest
Disclosures- What is it?
statements of transparency of potential conflicts of interest
Conflicts of Interest
Disclosures- What are providers and facilities required to provide to patients? Why?
Providers and facilities are required to provide Patient Disclosures so that patients know their rights and protections included in the No Surprises Act.
Conflicts of Interest
What must the patient disclosure include:
The Patient Disclosure must include information on Federal restrictions on providers and facilities regarding balance billing
Conflicts of Interest
Disclosures:
Speakers/Presenters: What is it?
continuing education credits are only valid/accredited if sufficient disclosures are available to audience
Occupational Fraud and Abuse
“The use of one’s occupation for personal enrichment through the deliberate misuse or misapplication of the employment organization’s resources or assets”
Occupational Fraud and Abuse
Three types:
Asset misappropriations:
Corruption:
Financial fraud statement:
Occupational Fraud and Abuse
Three types:
Asset misappropriations:
stealing
Occupational Fraud and Abuse
Three types:
Corruption:
bribery, extortion, conflict of interest
Occupational Fraud and Abuse
Three types:
Financial fraud statement:
falsification of accounting records
Occupational Fraud and Abuse
Healthcare fraud
Diversion
Forgery
Billing- double, phantom, unbundling, upcoding
