Chapter 12

Question 0

What are some communication skills which are need to be an empathetic counsellor?

Answer 0

Reflective listening
Open questions
I-message
Disarming anger

Question 1

What are some skills and attitudes a responsible counsellor needs?

Answer 1

Acceptance
Informed consent
Self-determination
Non insisting on your solutions
Individual planning
CASSP (Child and Adolescent Service System Program)
Cultural competence
No judgemental attitude
Motivating and encouraging
Collaboration
Separate people

Question 2

What are some communication skills that facilitate change?

Answer 2

Make it safe to explore
Steer around initial worries
Articulate self-determination
Help people talk about change
Discuss discrepancies
Allow people to express ambivalence
Bring out confidence
Facilitate commitment 
Reflect the opposite side

Question 3

How do you come from adversarial to collaborative?

Answer 3

Brainstorming 
Offering information and advice
Summarizing
Collecting summaries
Linking summaries
Transition summaries

Question 4

What are some case manager traps?

Answer 4

Coming off as a know-it-all
Another look at resistance
Arguing
Seeing the client as hopeless