Chapter 10

Question 0

What 4 parts does an I-message contain?

Answer 0

1. Your concerns/feelings/observations about the situation.
2. A no blaming description of what you have seen or heard-of the behavior.
3. The tangible outcome for you as a result or the possible consequences for the client.
4. An invitation to collaborate on a solution.

Question 1

When do you use confrontation?

Answer 1

1. The says one thing but does another
2. The client has one perception of events or circumstances, and you have another.
3. The client tells you one thing, but the clients body language sends a very different message.
4. The client purports to hold certain values, but the clients behaviour violates those values.
5. The client has unrealistic expectations of you.
6. The client has unrealistic expectations for him or herself.
7. The clients asks for assistance, but actions indicate the client is not.
8. The clients behavior is contradictory.

Question 2

What are the basic rules for confrontation?

Answer 2

1. Be matter of fact
2. Be tentative
3. Focus on tangible behavior or communication
4. Take full responsibility for your observations
5. Always collaborate
6. Do not accuse the other person
7. Do not confront because you are angry
8. Do not be judgemental
9. Do not give the client a solution

Question 3

What are 5 ways we can make an I-message ineffective?

Answer 3

1. Using words “but” or “however” reverse what we have just said supporting the clients point of view.
2. Expressing how we see the squat ion, using I correctly, but never inviting the client to describe how she sees the situation.
3. Suggesting a solution but not asking the client for his solution.
4. Coming across as the way we view the situation is the only way to view the situation.
5. Failing to consider that there are extenuating circumstances that you are not privy to.