Chapter 12

Question 1

Direct pattern

Answer 1

intro
conclusion
facts findings 
discussion
anaylysis

Question 2

indirect pattern

Answer 2

intro
facts
disc.
conclusion

Question 3

Finding example

Answer 3

within a one year period, nearly 33 percent…..

Question 4

conclusion example

Answer 4

problems with child care arrangements increase employees level of stress…

Question 5

recommendation example

Answer 5

provide managers with training in recognizing….

develop a child care resource program to provide…..

Question 6

otfrtinh information logically

Answer 6

time
component
importance
criteria
convention

Question 7

introduction components

Answer 7

tells purpose
describes significane
previews main points

Question 8

transitions

Answer 8

to present additional thoughts
to suggest cause and effect
to contrast ideas
to show time and order
to clarify points

Question 9

headings

Answer 9

use appropriate heading levels
capitalize and emphasize carefully
try balance headings with levels
for short reports use first level or first and second level headings
include at least one heading per report page, but don’t end the page with a heading.