chapter 12 Flashcards
What are the phases of the nurse-patient relationship?
Orientation phase; Working phase; Termination Phase
PAGE 260-161
When does the termination phase begin?
In the orientation phase (when the participants estimate the length of time it will take to accomplish the desired outcomes)
PAGE 261
What is important an activity to do in the termination phase?
Summarizing the gains the patient has made
PAGE 261
What are the five caring processes germane to nursing?
- Knowing; 2. Being with; 3, Doing for; 4. Enabling; 5. Maintaining belief
PAGE 265
What are the two levels communication exists simultaneously on?
Verbal and Nonverbal
PAGE 266
What are the five elements that must be present for communication to occur?
Sender, A Message, A Receiver, Feedback, and Context
PAGE 267
What three major operations occur in communication?
Perception, Evaluation, and Transmission
PAGE 267
What are the four major criteria for successful communication?
Feedback, Appropriateness, Efficiency, and Flexibility
PAGE 268
