CHAPTER 11: Stress and Wellbeing Flashcards
The process of stressors leading to strain is what we generally refer to as:
A)coping.
B)stress.
C)dissatisfaction.
D)burnout
B)stress.
Undesirable personal outcomes that result from the combined stressful experiences of various life domains are known as:
A)dissatisfactions.
B)stressors.
C)strains.
D)demands.
C)strains.
Mimi has a very rude and demanding boss. She feels tense throughout the day, and when she goes home at night she has a pounding headache. In this example, the demanding boss is an example of \_\_\_\_\_ and her headache is an example of \_\_\_\_\_. A) a strain; a stressor B) a stressor; a strain C) a strain; stress D) stress; a stressor
B)a stressor; a strain
One variable that is especially important to stress levels, according to Karasek’s (1990) model of stress, is:
A) control.
B) feedback.
C) task dependence.
D)task significance.
A)control.
Josie has low motivation because she doesn’t get along with her boss, doesn’t know what she is supposed to do in her role, and has few choices over how she completes her work. This lack of motivation is referred to as:
A)strain.
B)stress.
C)anxiety.
D)cognitive dissonance.
A)strain.
According to the general model of stress, there are four stressors: intrinsic work factors, role variables, career development and:
A)coping
B)depression
C)self-esteem
D)interpersonal relationships
D)interpersonal relationships
According to the general model of stress, there are four stressors: intrinsic work factors, interpersonal relationships, career development and:
A)lack of motivation
B)role variables
C)job satisfaction
D)coping
B) role variables
Pam, a dental hygienist, is never sure what her bosses (the dentists) expect from her. She is likely experiencing:
A)role ambiguity.
B)role conflict.
C)role confusion.
D)job conflict.
A) role ambiguity.
Gretchen, a hospital nurse, feels particularly stressed right now because two doctors are disagreeing about what she should be doing with her time. She does not have time to do the things that both doctors want her to do, and must choose which doctor to obey. Gretchen is probably experiencing:
A)role uncertainty.
B)role conflict.
C)supervisory conflict.
D)role ambiguity.
B) role conflict.
The general stress model suggests there are three major categories of strains: job-related, emotion-related, and:
A)problem-related.
B)intrinsic.
C)physiological.
D)career development
C) physiological.
The general stress model suggests there are three major categories of strains: job-related, physiological, and:
A)problem-related.
B)interpersonal.
C)emotion-related.
D)perceptual.
C) emotion-related.
The general stress model suggests there are three major categories of strains: physiological, emotion-related, and:
A)problem-related.
B)job-related.
C)psychological.
D)episodic.
B) job-related.
Which of these is an example of a job-related strain?
A)increased illnesses
B)depression
C)ineffective performance
D)low self-esteem
C) ineffective performance
Which of these is an example of a physiological strain? A)chest pains B)depression C)lack of motivation D)ineffective performance
A) chest pains
Tracy, who is a police officer, has two different roles at work. Sometimes she has to treat citizens respectfully, comfort them, and help them solve problems. At other times, she must behave aggressively, make demands of citizens, and delay solving problems to ensure that people are safe. These contradictory expectations are an example of:
A)role ambiguity.
B)role conflict.
C)emotion-focused roles.
D)problem-focused roles.
B) role conflict.
Which of these is a category of work strain?
A)contextual strain
B)emotional strain
C)biological strain
D)aggression
B) emotional strain
\_\_\_\_\_ is characterized by emotional exhaustion, depersonalization, and reduced personal accomplishment. A)Stress B)Burnout C)Aggression D)Stressor
B) Burnout
Burnout is characterized by emotional exhaustion, reduced personal accomplishment, and:
A)aggression.
B)depersonalization.
C)family-work conflict.
D)episodic stress.
B) depersonalization.
Burnout is characterized by depersonalization, reduced personal accomplishment, and:
A)emotional ablation.
B)role ambiguity.
C)emotional exhaustion.
D)migraines.
C)emotional exhaustion.
Chelsea, a surgeon, often feels detached from her patients. She doesn’t see them as human beings, but only as nuisances. The dimension of burnout that Chelsea is experiencing is:
A)episodic stress.
B)personal deflation.
C)chronic stress.
D)depersonalization.
D) depersonalization.
Research on a person’s burnout at work suggests that it:
A)does not affect job performance.
B)is not a widespread phenomenon.
C)is linked to people’s dispositions.
D)is linked to certain characteristics of jobs.
D) is linked to certain characteristics of jobs.
Research on a person’s burnout at work suggests that it:
A)is limited to helping professions such as medicine and psychology.
B)happens only rarely.
C)is a widespread phenomenon.
D)occurs in response to minor episodic stress.
C) is a widespread phenomenon.
David is a manager who deals with organizational politics. He is not sure that his job will exist in the next few months, and faces “red tape” whenever he advocates an idea to his boss. The type of stress that David is encountering is:
A)challenge-related.
B)autonomy-related.
C)demands-related.
D)hindrance-related.
D) hindrance-related.
Which statement accurately reflects research on managerial stress?
A)Hindrance-related stress is positively related to job satisfaction.
B)Hindrance-related stress is negatively related to voluntary turnover.
C)Challenge-related stress is negatively related to searching for a job.
D)Challenge-related stress is negatively related to job satisfaction.
C) Challenge-related stress is negatively related to searching for a job.
Research indicates that hindrance-related stress is _____ related to job satisfaction, and challenge-related stress is _____ related to job satisfaction.
A)positively; negatively
B)negatively; positively
C)positively; positively
D)negatively; negatively
A) positively; negatively
Research indicates that hindrance-related stress is _____ related to searching for a new job, and challenge-related stress is _____ related to searching for a new job.
A)positively; negatively
B)negatively; positively
C)positively; positively
D)negatively; negatively
A) positively; negatively
\_\_\_\_\_ coping involves behaviors or actions targeted towards solving or handling the stress-inducing issue itself. A)Stress-related B)Problem-focused C)Emotion-focused D)Person-focused
B) Problem-focused
_____ coping involves strategies that minimize the common responses to stress, such as rationalization.
A)Stress-focused
B)Individually focused
C)Problem-focused
D)Emotion-focused
D) Emotion-focused
Lianne's boss has just given her so much work that she is worried she will won't be able to finish it. She decides to talk to her colleagues and get them to help her with her workload. In this case, Lianne is engaging in \_\_\_\_\_ coping. A)reactive B)cognitive C)problem-focused D)emotion-focused
C) problem-focused
Callista's boss has just given her so much work that she is worried she will won't be able to finish it. She decides to take some time out of her day to take a yoga class to relax herself. In this case, Callista is engaging in \_\_\_\_\_ coping. A)active B)problem-focused C)emotion-focused D)physical
C) emotion-focused
_____ training has been found to improve an employee’s subjective and physical well-being.
A)Athletic
B)Team-based
C)Emotional-competence
D)Transformational
C) Emotional-competence
Which strategy would be the BEST for reducing your work-related stress?
A)spending your downtime surfing the Internet and checking your work email
B)discussing your problems and getting social support from others
C)withdrawing from coworkers
D)doing what has worked well for your colleagues in the past
B) discussing your problems and getting social support from others
According to Peter Warr (1999, 2007a), the more the employees experience environmental determinants of health on the job, the less likely they are to experience:
A)negative well-being.
B)job dissatisfaction.
C)role conflict.
D)role ambiguity.
A) negative well-being.
Lori had a great day at work and has a positive attitude. When she arrives home, she maintains this positive attitude and is in a particularly good mood with her family. Lori is experiencing:
A)work-family involvement.
B)work-family enrichment.
C)work-life support.
D)organization-based self-esteem.
B)work-family enrichment.
One concept used to explain work-family conflict is known as the \_\_\_\_\_ model. A)spillover B)trickle-down C)bottom-up D)saturation
A)spillover
Research by Hennessy (2008) found that _____ were particularly likely to demonstrate aggression and hostility at work.
A)female commuters
B)male commuters
C)female noncommuters
D)male noncommuters
B)male commuters
Research has indicated that individuals with high levels of work-family conflict tend to be:
A)more satisfied with their jobs and lives.
B)more satisfied with their jobs, but less satisfied with their lives.
C)less satisfied with their jobs, but more satisfied with their lives.
D)less satisfied with their jobs and lives.
D)less satisfied with their jobs and lives.
Research has suggested that spillover is \_\_\_\_\_ for work interfering with family than for family interfering with work. A)stronger B)weaker C)less frequent D)less important
A)stronger
In their research on work-family conflict, Martins, Eddleston, and Veiga (2002) found that:
A)men make family more central to their lives as they get older.
B)women make family more central to their lives as they get older.
C)low-income employees report greater work-life supports than high-income employees.
D)U.S.-based research findings on work-family conflict generalize to other cultures.
A)men make family more central to their lives as they get older.
Mel is someone who sets goals and develops strategies to reach those goals. She is also flexible enough to develop contingency approaches when her initial strategy is unsuccessful. Which theory suggests that Mel will perceive less job stress and report lower work-family conflict?
A)life management theory
B)spillover theory
C)job characteristics theory
D)work-life support theory
A)life management theory
There are four ways to manage boundaries-behavioral, physical, temporal, and:
A)spatial.
B)communicative.
C)intrapersonal.
D)cognitive.
B)communicative.
Carson works from home much of the time. In order to help him keep his work and home life separate, he has an office where he does only his work. This type of boundary-setting is _____ in nature.
A)temporal
B)communicative
C)behavioral
D)physical
D)physical
