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MGCR 222 > Chapter 11 > Flashcards

Chapter 11 Flashcards

1
Q

What is the four-step communication process?

A
  1. Identify Message
  2. Encode and Transmit Message
  3. Receive and decode the message
  4. Confirm the message with feedback
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2
Q

What makes communication challenging/where can it be challenging?

A

context(context in which communication takes place) and media (how transmitted)

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3
Q

Describe the different information-sharing techniques from least filtering to most filtering

A
  1. Spray and Pray: showers co-workers with data, they need to sort important info (can overwhelm them)
  2. Tell and sell: tells main issues then tries to sell preferred solution (don’t usually listen to feedback)
  3. Underscore and explore: similar to “tell and sell” but listens to feedback to address concerns
  4. Identify and reply: sends info only when it’s explicitly asked for
  5. Withhold and uphold: sends very little information even when pressed (worried about misuse or losing power)
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4
Q

What information sharing technique is conventionally the most effective?

A

Underscore and explore

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5
Q

sustainable OB thinks about communication in terms of ______

A

sharing ideas

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6
Q

encoding

A

putting a message in understandable terms by using symbols and media

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7
Q

What two tasks are performed when communicating?

A
  1. identify any communication barriers that must be overcome

2. choose the medium and channel to transmit the message

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8
Q

noise

A

potential barriers that may impede communication at all four steps of the communication process

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9
Q

What are some examples of noise

A

time, personality differences, ongoing conflicts, mistrust, ambiguous words/symbols

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10
Q

semantic problems

A

arise when words have different meanings for people who are from different demographic groups or who have had different experiences

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11
Q

(communication) medium

A

vehicle that is used to carry a message from sender to receiver

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12
Q

media richness

A

refers to a communication medium’s ability to resolve ambiguity

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13
Q

What are some characteristics of rich media?(6)

A
  • personal/unique
  • confidential/no tangible record
  • two-way, instant feedback
  • physically present in some form
  • spontaneous, flexible
  • mass dissemination difficult
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14
Q

What are some characteristics of lean media? (6)

A
  • impersonal, generic
  • public, provides record
  • one-way, slow feedback
  • enables difference in time/space
  • premeditated, well-crafted
  • mass dissemination easy
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15
Q

describe types of media from leanest to richest

A
  1. web-posting
  2. reports
  3. email
  4. voicemail
  5. telephone
  6. group meeting
  7. face-to-face
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16
Q

What is written communication good for?

A

details

17
Q

channel

A

pathway along which a message travels through a medium

18
Q

grapevine

A

informal information network in an org

19
Q

differences in sus OB and con OB in terms of encoding/communication

A
  1. Barriers seen as “noise” for con OB can be seen as opportunities to improve in sus OB (diversity for sus OB)
    - sus OB likes deliberative dialogue
  2. sus OB and con OB have different intentions and outcomes in using the same media and channels
    - -sus OB: face-to-face to foster collaboration and relationships
    - -con OB: impersonal media/channels to be more efficient
20
Q

deliberative dialogue

A

structured multidirectional communication that enables multiple stakeholders to learn from one another what is best for overall community

21
Q

When decoding, what must receivers be aware of/what may happen?

A
  1. receivers must be aware of potential noise/barriers that may impede understanding
  2. communication medium and channel can affect the richness and meaning of message
22
Q

What is the most important decoding skill?

A

being a good, active listener

23
Q

where does conventional decoding occur?

A

the individual level

24
Q

where does sustainable decoding occur?

A

group level

25
Q

collective decoding

A

occurs when a message is interpreted by a group of two or more people with the result that each member learns more than any one member could alone (and typically more than the sender could have put into the original message)

26
Q

what are the benefits of feedback?

A
  1. chance to confirm message

2. opportunity for sender to learn something to help create better message

27
Q

Which type of OB places a larger emphasis on seeking out constructive feedback?

A

sustainable OB

28
Q

feedforward communication

A

combination of relationships and prior communication that influences subsequent messages

MGCR 222 (7 decks)

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