Chapter 10

Question 1

group

Answer 1

collection of two or more people who share a common interest or association

• informal or formal
• share common goals
• affiliation oriented
• small or large in size

Question 2

team

Answer 2

task-oriented collection of people who work interdependently as a unit to achieve common goals and are accountable to one another to achieve those goals

• formal
• work interdependently towards common goals
• achievement oriented
• generally small

Question 3

what can teams do for orgs?

Answer 3

help improve quality of decision-making, enhance creativity, increase motivation, and help facilitate organizational change
–reduces direct supervision

Question 4

team identity

Answer 4

collective sense of identification and loyalty that team members feel toward the team

Question 5

What are the different types of teams (4 comparisons)

Answer 5

Permanent vs Project teams

• perm: stable, ongoing
• pro: specific, short term goals, expert members

Hierarchical teams vs. Self-managed teams

• h: one person has authority/responsibility
• sm: shared authority and responsibility

Functional teams vs. cross-functional

• f: particular area/department
• cf: variety of areas/ expertise

Onsite teams vs. virtual teams

Question 6

team diversity

Answer 6

extent to which member characteristics differ within the team

Question 7

task cohesion

Answer 7

shared commitment among members to achieving a goal

Question 8

social cohesion

Answer 8

attachment and attraction of team members to one another

Question 9

conventional OB believes who should join team?

Answer 9

experts

Question 10

who does sus OB believe should join a team

Answer 10

those who might add meaning or find it meaningful should join team

Question 11

team conflict

Answer 11

real or perceived difference in interests between two or more team members

Question 12

What are ___**(find name) four categories of team building/action?

Answer 12

• forming
• storming
• norming
• performing

Question 13

during storming there is an emphasis on ______

Answer 13

managing conflict

Question 14

when is conflict healthy

Answer 14

when it motivates members to work harder or raises quality of decisions

Question 15

what happens if there is too little conflict

Answer 15

new ideas aren’t responded to, people will avoid discussing information

Question 16

what happens if there is too much conflict

Answer 16

uncooperative memebrs and chaos

Question 17

task interdependence

Answer 17

extent to which members require resources or support fro other team members to complete their tasks

Question 18

What are some causes for conflict (4)?

Answer 18

• scarce resources
• task interdependence
• conflicting goals
• personal conflicts

Question 19

What are some cures/techniques for conflict

Answer 19

• increase resources
• redesign structures and systems
• appeal to superordinate goal
• help members work through issues

Question 20

superordinate goal

Answer 20

higher-level goal recognized as important by team members

Question 21

sus OB welcomes different perspectives and accepts ____

Answer 21

conflict

Question 22

groupthink

Answer 22

describes behaviours that encourage group memebers to strive for and maintain consensus on a decision rather than disrupt the group

Question 23

why can groupthink be bad

Answer 23

stops behaviours that allow for critical examination of ideas

Question 24

norms

Answer 24

shared beliefs about social and task behaviours in a group

Question 25

What are the two norms that are critical to team performance?

Answer 25

workload sharing and information sharing

Question 26

free-riding

Answer 26

doing less than your best or contributing less than your fair share to reach the team's goal

Question 27

What are some techniques to address withholding information?

Answer 27

1. Brainstorming 2. Nominal group technique (leader gets participants to silently and individually write down ideas for a specific topic) 3. Delphi techniques (questions are posed to team members remotely and responses are returned to the leader)

Question 28

What can arise if information is withheld

Answer 28

satisficing: sub-optimal/adequate choice because not wanting to take time to share and discuss info

Question 29

What are the three kinds of team-members

Answer 29

- free-riders: do as little as possible - conditional contributors: contribution depends on situations - consistent contributors: will contribute regardless of how little their teammates do

Question 30

sus OB focusses on ___ rewards

Answer 30

team-level

Question 31

dialectical inquiry

Answer 31

is a staged debate between two dominant perspectives.

Question 32

Role challenges (4)

Answer 32

Role Conflict -A situation in which an individual is confronted by divergent role expectations. Role Ambiguity -A person is unclear about his or her role. Role Overload -Too much is expected of someone. Role Underload -Too little is expected of someone, and that person feels that he or she is not contributing to the group.

Question 33

What are the 3 types of roles?

Answer 33

task-oriented: ensure tasks are accomplished maintenance-oriented: maintain good relations within the group individual (oriented): not productive for keeping the group on task