Chapter 10 Flashcards
group
collection of two or more people who share a common interest or association
- informal or formal
- share common goals
- affiliation oriented
- small or large in size
team
task-oriented collection of people who work interdependently as a unit to achieve common goals and are accountable to one another to achieve those goals
- formal
- work interdependently towards common goals
- achievement oriented
- generally small
what can teams do for orgs?
help improve quality of decision-making, enhance creativity, increase motivation, and help facilitate organizational change
–reduces direct supervision
team identity
collective sense of identification and loyalty that team members feel toward the team
What are the different types of teams (4 comparisons)
Permanent vs Project teams
- perm: stable, ongoing
- pro: specific, short term goals, expert members
Hierarchical teams vs. Self-managed teams
- h: one person has authority/responsibility
- sm: shared authority and responsibility
Functional teams vs. cross-functional
- f: particular area/department
- cf: variety of areas/ expertise
Onsite teams vs. virtual teams
team diversity
extent to which member characteristics differ within the team
task cohesion
shared commitment among members to achieving a goal
social cohesion
attachment and attraction of team members to one another
conventional OB believes who should join team?
experts
who does sus OB believe should join a team
those who might add meaning or find it meaningful should join team
team conflict
real or perceived difference in interests between two or more team members
What are ___**(find name) four categories of team building/action?
- forming
- storming
- norming
- performing
during storming there is an emphasis on ______
managing conflict
when is conflict healthy
when it motivates members to work harder or raises quality of decisions
what happens if there is too little conflict
new ideas aren’t responded to, people will avoid discussing information
what happens if there is too much conflict
uncooperative memebrs and chaos
task interdependence
extent to which members require resources or support fro other team members to complete their tasks
What are some causes for conflict (4)?
- scarce resources
- task interdependence
- conflicting goals
- personal conflicts
What are some cures/techniques for conflict
- increase resources
- redesign structures and systems
- appeal to superordinate goal
- help members work through issues
superordinate goal
higher-level goal recognized as important by team members
sus OB welcomes different perspectives and accepts ____
conflict
groupthink
describes behaviours that encourage group memebers to strive for and maintain consensus on a decision rather than disrupt the group
why can groupthink be bad
stops behaviours that allow for critical examination of ideas
norms
shared beliefs about social and task behaviours in a group
What are the two norms that are critical to team performance?
workload sharing and information sharing
free-riding
doing less than your best or contributing less than your fair share to reach the team’s goal
What are some techniques to address withholding information?
- Brainstorming
- Nominal group technique (leader gets participants to silently and individually write down ideas for a specific topic)
- Delphi techniques (questions are posed to team members remotely and responses are returned to the leader)
What can arise if information is withheld
satisficing: sub-optimal/adequate choice because not wanting to take time to share and discuss info
What are the three kinds of team-members
- free-riders: do as little as possible
- conditional contributors: contribution depends on situations
- consistent contributors: will contribute regardless of how little their teammates do
sus OB focusses on ___ rewards
team-level
dialectical inquiry
is a staged debate between two dominant perspectives.
Role challenges (4)
Role Conflict
-A situation in which an individual is confronted by divergent role expectations.
Role Ambiguity
-A person is unclear about his or her role.
Role Overload
-Too much is expected of someone.
Role Underload
-Too little is expected of someone, and that person feels that he or she is not contributing to the group.
What are the 3 types of roles?
task-oriented: ensure tasks are accomplished
maintenance-oriented: maintain good relations within the group
individual (oriented): not productive for keeping the group on task
