Chapter 11 Flashcards
Turnover initiated by an employer (often with employees who would prefer to stay).
involuntary turnover
turnover initiated by employees (often when the organization would prefer to keep them).
voluntary turnover
Explanation of decision Respectful treatment Consideration Empathy
interactional justice
A judgment that fair methods were used to determine the conse- quences an employee receives.
procedural justice
A judgment that the consequences given to employees are just.
outcome fairness
A judgment that the organization carried out its actions in a way that took the employee’s feelings into account.
interactional justice
principle of discipline that says discipline should be like a hot stove, giving clear warning and follow- ing up with consistent, objective, immediate consequences.
hot-stove rule
A formal discipline pro- cess in which the conse- quences become more serious if the employee repeats the offense.
progressive discipline
Methods of solving a problem by bringing in an impartial outsider but not using the court system.
Alternative Dispute Resolution (ADR)
An organization’s policy of making managers available to hear complaints.
Open-Door Policy
Process for resolving disputes by taking them to a panel composed of representatives from the organization at the same levels as the people in the dispute.
Peer Review
Conflict resolution proce- dure in which a mediator hears the views of both sides and facilitates the negotiation process but has no formal authority to dictate a resolution.
Mediation
Conflict resolution proce- dure in which an arbitra- tor or arbitration board determines a binding settlement.
Arbitration
A referral service that employees can use
to seek professional treatment for emotional problems or substance abuse.
Employee Assistance Program (EAP)
A service in which professionals try to help dismissed employees manage the transition from one job to another.
Outplacement Counseling
A set of behaviors with which employees try to avoid the work situation physically, mentally, or emotionally.
Job Withdrawal
The set of behaviors that people expect of a person in a particular job.
role
Uncertainty about what the organization expects from the employee in terms of what to do or how to do it.
Role Ambiguity
An employee’s recogni- tion that demands of the job are incompatible or contradictory.
role conflict
A state in which too many expectations or demands are placed on a person.
role overload
The degree to which people identify them- selves with their jobs.
job involvement
The degree to which an employee identifies with the organization and is willing to put forth effort on its behalf.
Organizational Commitment
A pleasant feeling result- ing from the perception that one’s job fulfills or allows for the fulfillment of one’s important job values.
job satisfaction
A process of formally identifying expectations associated with a role.
job analycis technique
