Chapter 10

Question 1

The process through which managers ensure that employees’ activities and outputs contribute to the organization’s goals.

Answer 1

Performance management

Question 2

Method of performance measurement that requires managers to rank employees in their group from the highest performer to the poorest performer.

Answer 2

Simple Ranking

Question 3

Method of performance measurement that assigns a certain per- centage of employees to each category in a set of categories.

Answer 3

Forced-Distribution Method

Question 4

Method of performance measurement that com- pares each employee with each other employee to establish rankings.

Answer 4

Paired-Comparison Method

Question 5

Method of performance measurement that lists traits and provides a rating scale for each trait; the employer uses the scale to indicate the extent to which an employee displays each trait.

Answer 5

Graphic rating scale

Question 6

Method of performance measurement that uses several statements describing each trait to produce a final score for that trait.

Answer 6

Mixed standard scales

Question 7

Method of performance measurement based on managers’ records of specific examples of the employee acting in ways that are either effective or ineffective.

Answer 7

critical-incident method

Question 8

Method of performance measurement that rates behavior in terms of a scale showing specific statements of behavior that describe different levels of performance.

Answer 8

Behaviorally Anchored Rating Scale (BARS)

Question 9

A variation of a BARS which uses all behaviors necessary for effective performance to rate per- formance at a task.

Answer 9

Behavioral Observation Scale (BOS)

Question 10

A plan for managing the behavior of employ- ees through a formal system of feedback and reinforcement.

Answer 10

Organizational Behavior Modification (OBM)

Question 11

A system in which people at each level
of the organization set goals in a process that flows from top to bot- tom, so employees at all levels are contributing to the organization’s overall goals; these goals become the standards for evaluat- ing each employee’s performance.

Answer 11

Management by Objectives (MBO)

Question 12

develops employee knowledge and skills

Answer 12

development purpose

Question 13

helps achieve business objectives

Answer 13

strategic purpose