Chapter 11 Flashcards
As a rad tech, it’s important to understand:
Emotions
What is emotional intelligence?
Ability to evalute, perceive, and control emotions
How should you communicate with patients?
Using care and empathy
What are personal needs?
Have our own needs to satisfy our career ambitions
What is the theory of Maslow’s hierarchy of needs?
People strive from a basic level of physiological needs toward a level of self-actualization. Each level must be satisfied before proceeding to the next.
What are the 7 levels of Maslow’s hierarchy of needs?
Physiologic
Safety
Belongingness & Love
Esteem
Need to Know & Understand
Aesthetics
Self-Actualization
Physiologic need:
Largest most fundamental needs
Food, shelter, clothing, sexual gratification
Safety need:
Employment, health, and property
Belongingness & Love need:
Family and friendship
Need to Know & Understand need:
Conginitive need of the academic
Aesthetics need:
Emotional need of the artist
Self-actualization need:
Highest need
Confidence in who you are and what your goals are
Esteem need:
Self confidence and respect for self and others
Power a Rad Tech has over a patient:
Dignity
Self respect
Acknowledge how patient is feeling
Lack of satisfaction in level 1 can cause a patient to be unable to satisfy the other needs
What is impatient?
Admitted to the hosptial for diagnostic studies or treatment.
Occupy a bed for longer than 24 hours
Before arriving, they have been up & down hierarchy of needs
Must gain their confidence - always watching and listening
Define outpatients:
Patient has to come to the hosptial or outpatient center for diagnostic testing or treatment - no overnight stay.
One of the most challenging parts of the job is getting patients to:
Cooperate
Read and call or report order:
Let patient go
Radiologist reads and calls referring doctor or report issue to referring doctor
Hold and call or STAT order:
Radiologist reads while patient stayts there
Methods of communication:
Verbal
Nonverbal
Touch
Verbal communication (how to talk to patient):
Introduce yourself
Humor
Organizational vocabulary (sentence structure)
Speech and grammer
Nonverbal communication:
Paralanguage
Body language