Chapter 10 - Power and Influence in the Workplace Flashcards
What is power?
The capacity of a person, team or organization to influence others
What does power involve?
- Power is the act not the potential
- Power is based on the target’s perception
- Power involves assymetric dependence
What is Reward Power?
Power derived from a person’s ability to administer rewards
What is countervailing power?
The power the dependent possesses that helps him keep the dominant in check
What are the five sources of power?
- Legitimate
- Reward
- Coercion (punishment)
- Expert
- Referant
What are the four contingencies of power?
- Non substitutiability of a department or individual
- centrality
- disrection
- visibility
What is Legitimate Power
Power granted (usually through position/authority. That allows people in certain roles to request certain behaviours of others
What is Coercive Power?
Power derived from a person’s ability to administer punichment
What is Expert Power?
Power held by an individual or work unit due to the valued skills and knowledge they posses
What is the hierachy for expertise coping
- Prevention
- Forecasting
- Absorption (absorbing/neutralizing the impact as it occufs)
What is Referant Power?
The capacity to influence others based of an identification with and respect for the power holder. Associated with Charisma
Deference to Power Note
Deferential followers rarely evaluate the appropriateness of the request behaviour or the powerholder’s right to make this request
Remember to not just randomly follow orders
Who receives the greatest amount of deference?
Experts and “smart” people
What is Centrality
How much do other people depend on someone/something
What is Visiblity
Power remains when people are visibile in their work and what they do
What is Discretion
The freedom to exercise judgement without having to consult any rules or receive any persmission
What is Social Capital?
The knowledge, opportunities, and other resources available to members of a social network, along with the mutual support, trust, reciprocity, and coordination that facilitate sharing of those resources
What are the three resources of social networks?
- Information
- Visibility
- Referent Power
What are the three different types of Social Network ties and their traits
- Strong ties, offer resources more quickly and more plentifully, greater social support and cooperation
- Weak ties, usually different from us and therefore more likely to offer unique opportunities, just enough connection to maintain some level of trust, very useful for career and business development
- Many Ties
What are some factors affecting Social Network Centrality
- The more centrality possess the more social capital you possess
- The number of connections you possess
- Closeness of the relationship with others in the network
What is a Structural Hole in Social Networks?
An area between two or more dense social network areas that lacks network ties
Types of Influence Tactics and brief definition
Silent Authority - legitimate power, not explicit
Assertiveness - actively applying legitimate and coercive power by applying pressure
Information Control - explicitly manipulating someone else’s access to information
Coalition formation - Forming a group that attempts to influence others
Upward Appeal - Relying on people with higher authority or expertise for support
Persuasion - using logical arguments, evidence, emotional appeals to convince
Impression Management - shaping the image that others have of us
Exchagne - promising benefits or resources in exchange for the target person’s compliance
