Chapter 10

Question 1

Advantages of ERP

Answer 1

1. Improved access to data for operational decision making
2. Elimination of costly, inflexible legacy systems
3. Improvement of work processes
4. Upgrade of technology infrastructure

Question 2

Disadvantages of ERP

Answer 2

1. Expense and time in implementation
2. Difficulty implementing change
3. Difficulty in loading data into new ERP system
4. Risk of implementation failure

Question 3

Gathering enough of the right information to shine a spotlight on the organization’s performance
Essential component of an organization’s ERP system

Answer 3

Business Intelligence (BI)

Question 4

Goal is to understand and anticipate the needs of current and potential customers

Answer 4

Customer Relationship Management

Question 5

Automates and integrates the functions of sales, marketing, and service in an organization

Answer 5

CRM software