Chapter 1- Large Scale Organisations

Question 1

Examples of performance indicators

Answer 1

. Net profit figures 
. Number of sales 
. Percentage of market share 
. Customer and staff satisfaction
. Level of staff turnover

Question 2

Characteristics of an Lso

Answer 2

. More than 200 employees
. Profits are in the millions
. Assets are also in the millions of $

Question 3

Variations in types of LSO’s

Answer 3

1. Corporations,two types of corporations:
   . Public company
   . Private company
2. Not for profit organisation
3. Government departments
4. Government business enterprise (GBE’s)

Question 4

Performance indicator definition

Answer 4

Performance indicators are specific measures or criteria used to evaluate the success, efficiency+ effectiveness of a particular area of the organisations performance.

Question 5

Mission statement definition

Answer 5

A mission statement expresses why an organisation exists, it’s purpose and how it will operate.

Question 6

Define GBE

Answer 6

A government business enterprise is owned and operated by the government, the role of GBE’s is to carry out government policies while they deliver community services

Question 7

Define stakeholder

Answer 7

Stakeholders are groups or individuals who interact with the organisation and have an interest in its actions.