Chapter 1

Question 1

The ability of one organization to outperform other organization because it produces the desired goods or services more efficiently than they do

Answer 1

Competitive advantage

Question 2

The ability to analyze and diagnose a situation and to distinguish between cause and effect

Answer 2

Conceptual skills

Question 3

Evaluating how well an organization is achieving its goals and taking action to maintain or improve performance; one of the four principle tasks of management

Answer 3

Controlling

Question 4

The specific set of departmental skills, knowledge and experience that allows one organization to outperform another.

Answer 4

Core competency

Question 5

A group of people who work together and possess similar skills or use the same knowledge, tools or techniques to perform their jobs

Answer 5

Department

Question 6

A measure of the appropriateness of the goals an organization is pursuing and the degree to which the organization achieves those goals.

Answer 6

Effectiveness

Question 7

A measure of how well or how productively resources are used to achieve a goal

Answer 7

Efficiency

Question 8

The expansion of employees’ knowledge, tasks, and decision-making responsibilities

Answer 8

Empowerment

Question 9

A manager who is responsible for the daily supervision of non-managerial employees

Answer 9

First-line manager

Question 10

Organizations that operate and compete in more than one country.

Answer 10

Global organizations

Question 11

The ability to understand, alter, lead and control the behavior of other individuals and groups.

Answer 11

Human skills

Question 12

This process of creating new or improved goods and services or developing better ways to produce and provide them

Answer 12

Innovation

Question 13

Articulating a clear vision and energizing and enabling organizational members so that they understand the part they play in achieving organizational goals; one of the four principle tasks of management

Answer 13

Leading

Question 14

The planning, organizing, leading and controlling of human and other resources to achieve organizational goals efficiently and effectively

Answer 14

Management

Question 15

A manager who supervises first-line managers and is responsible for finding the best way to use resources to achieve organizational goals

Answer 15

Middle manager

Question 16

A measure of how effectively and efficiently a manager uses resources to satisfy customers and achieve organizational goals

Answer 16

Organizational performance

Question 17

A formal system of task and reporting relationships that coordinates and motivates organizational members so they work together to achieve organizational goals

Answer 17

Organizational structure

Question 18

Collections of people who work together and coordinate their actions to achieve a wide variety of goals, or desired future outcomes

Answer 18

Organizations

Question 19

Structuring working relationships in a way that allows organizational members to work together to achieve organizational goals; one of the four principal tasks of management

Answer 19

Organizing

Question 20

Contracting with another company, usually abroad, to have it perform an activity the organization previously performed itself.

Answer 20

Outsourcing

Question 21

Identifying and selecting appropriate goals; one of the four principle tasks of management

Answer 21

Planning

Question 22

The downsizing of an organization by the elimination of jobs of large numbers of top, middle, and first-line managers as well as non-managerial employees

Answer 22

Restructuring

Question 23

A group of employees who assume responsibility or organizing, controlling, and supervising their own activities and monitoring the quality of the goods and services they provide

Answer 23

Self-managed teams

Question 24

A cluster of decisions about what goals to pursue, what actions to take, and how to use resources to achieve goals.

Answer 24

Strategy

Question 25

The job-specific knowledge and techniques required to perform and organizational role.

Answer 25

Technical skills

Question 26

A manager who established organizational goals, decides how departments should interact, and monitors the performance of middle managers

Answer 26

Top manager

Question 27

A group composed of the CEO, the COO, the president, and the heads of the most important departments

Answer 27

Top management team

Question 28

The creation of a new vision for a struggling company based in a new approach to planning and organizing to make better use of a company’s resources to allow it to survive and prosper

Answer 28

Turnaround management