Chapter 1

Question 1

Communication

Answer 1

Using messages to generate meanings

Question 2

Feedback

Answer 2

Response to a previous message, can be verbal or nonverbal

Question 3

Transactional communication

Answer 3

Dynamic process in which communicators create meaning together through interaction

Question 4

Environments

Answer 4

Fields of experience that help them make sense of other’s behavior

Question 5

Noise

Answer 5

Anything that interferes with the transmission and reception of a message

Question 6

External noise

Answer 6

Factors outside the receiver that make it difficult to hear like loud music

Question 7

Physiological noise

Answer 7

Biological factors in the receiver that interfere with accurate reception like hearing loss

Question 8

Psychological noise

Answer 8

Cognitive factors that make communication less effective like becoming irritable and having trouble listening to the rest of the message

Question 9

Channel

Answer 9

Medium where messages are exchanged

Question 10

Mediated communication

Answer 10

Sending messages through technological channels

Question 11

Content dimension

Answer 11

Information being explicitly discussed

Question 12

Relational dimension

Answer 12

Expresses how you feel about the other person

Question 13

Interpersonal communication

Answer 13

Interaction distinguished by the qualities of uniqueness interdependence self disclosure and intrinsic rewards

Question 14

Masspersonal communication

Answer 14

Characterizes interaction that crosses boundaries between mass and interpersonal contexts

Question 15

Communication competence

Answer 15

Ability to achieve goals in a matter both effective and appropriate

Question 16

Adaptability

Answer 16

Selecting appropriate responses for each situation and for each recipient known as the hallmark of interpersonal communication skills

Question 17

Cognitive complexity

Answer 17

Ability to construct a variety of different frameworks for viewing an issue

Question 18

Self monitoring

Answer 18

Describe the process of paying close attention to one’s own behavior and using these observations to shape it

Question 19

Social media

Answer 19

The term that describes all the communication channels that allow community

Question 20

Richness

Answer 20

The abundance of nonverbal cues that add clarity to a verbal message

Question 21

Leanness

Answer 21

Messages that carry less information due to a lack of nonverbal cues

Question 22

Hyperpersonal communication

Answer 22

Accelerating the discussion of personal topics and relational development beyond what normally happens face to face

Question 23

Asynchronous communication

Answer 23

Time gap between message being sent and received

Question 24

Synchronous communication

Answer 24

2 way communication occurring in real time

Question 25

Disinhibition

Answer 25

Tendency to transmit messages without considering their consequences

Question 26

Multimodality

Answer 26

Ability and willingness to use multiple channels of communication

Question 27

Emotional intelligence

Answer 27

The ability to understand and manage one’s own emotions and to be sensitive to other’s feelings