Ch 8 Emotions

Question 1

Emotional intelligence

Answer 1

The ability to understand and manage one’s own emotions and to be sensitive to others feelings

Question 2

Reappraisal

Answer 2

Rethinking the meaning of emotionally charged events in ways that alter their emotional impact

Question 3

Alexithymia

Answer 3

Reluctance to talk about feelings which can lead to relational challenges

Question 4

Emotional labor

Answer 4

Situations where managing and suppressing emotions are both appropriate and necessary

Question 5

Emotional contagion

Answer 5

Emotions spreading from one person to another

Question 6

Facilitative emotions

Answer 6

Contribute to effective functioning

Question 7

Debilitative emotions

Answer 7

Hinder or prevent effective performance

Question 8

Rumination

Answer 8

Recurrent thoughts not demanded by the immediate environment

Question 9

Self talk

Answer 9

Non vocal internal monologue that is our process of thinking

Question 10

Fallacy of perfection

Answer 10

Believe that a worthwhile communicator should be able to handle any situation with complete confidence and skill

Question 11

Fallacy of approval

Answer 11

Go to incredible lengths to seek acceptance from others even to the extent of sacrificing their own principles and happiness

Question 12

Fallacy of should

Answer 12

Inability to distinguish between what is and what should be

Question 13

Fallacy of overgeneralization

Answer 13

A person bases a belief on a limited amount of evidence

Question 14

Fallacy of causation

Answer 14

Believe they should do nothing that can hurt or in any way inconvenience others because it will cause undesirable feelings

Question 15

Fallacy of helplessness

Answer 15

Suggests that forces beyond our control determine satisfaction in life.

Question 16

Fallacy of catastrophic expectations

Answer 16

Assumption that if something bad can happen it probably will