Ch 11

Question 1

Avoidance

Answer 1

People choose not to confront an issue directly

Question 2

Accommodation

Answer 2

Entirely give in to others rather than asserting our own pov

Question 3

Competition

Answer 3

Win lose approach to conflict that involves high concern for self and low concern for others

Question 4

Passive aggressive

Answer 4

Communicator expresses dissatisfaction in a disguised manner

Question 5

Direct aggression

Answer 5

Attack the position and dignity of the receiver

Question 6

Compromise

Answer 6

Gives both people at least some of what they want, although both sacrifice part of their goals.

Question 7

Collaboration

Answer 7

Win win solution concern for both self and others

Question 8

Win win problem solving

Answer 8

Goal is to find a solution that satisfies the needs of everyone involved

Question 9

Complementary

Answer 9

Partners use different but mutually reinforcing behaviors some constructive and some destructive

Question 10

Symmetrical conflict

Answer 10

Both people use same tactic

Question 11

Escalatory spiral

Answer 11

Partners treat each other with matching hostility one threat and insult leads to another

Question 12

De escalatory spiral

Answer 12

Partners both withdraw from each other instead of facing their problems

Question 13

Serial arguments

Answer 13

Repetitive conflicts about the same issue

Question 14

Criticism

Answer 14

Attack on a persons character

Question 15

Defensiveness

Answer 15

Reaction that aims to protect one’s presenting self by denying responsibility

Question 16

Contempt

Answer 16

Contemptuous comment that belittles and demeans

Question 17

Stonewalling

Answer 17

One person in a relationship withdraws from the interaction and a chance of mutually solving the problem

Question 18

Conflict rituals

Answer 18

Unacknowledged but very real repeating patterns of interlocking behavior

Question 19

Conflict

Answer 19

Expressed struggle between at least 2 interdependent parties who perceive incompatible goals, scarce resources, and interference from the other party in achieving their goals