chapitre 6

Question 1

Orientation refers to a ___ term , socialization process in which employee and employer expectations or obligations are considered. Training refers to ___ term, discrete efforts in which organizations impart information and instructions in an effort to help the recipient.

Answer 1

Orientation refers to a long term , socialization process in which employee and employer expectations or obligations are considered. Training refers to short-term, discrete efforts in which organizations impart information and instructions in an effort to help the recipient.

Question 2

A learning organization is an organization skilled at ___, ____ and ____ knowledge and at modifying its behaviour to reflect new knowledge and insights.

Answer 2

A learning organization is an organization skilled at creating, acquiring and transferring knowledge and at modifying its behaviour to reflect new knowledge and insights.

Question 3

The average organization in Canada spends ___$ on learning and development per employee and the average employee undergoes __ hours of training and development a year

Answer 3

The average organization in Canada spends 688$ on learning and development per employee and the average employee undergoes 25 hours of training and development a year

Question 4

what is employee orientation (onboarding)?

Answer 4

Employee orientation (onboarding) : a procedure for providing new employees with basic background information about the firm and the job.

Question 5

What is socialization?

Answer 5

Socialization: the ongoing process of instilling in all employees the prevailing attitudes, standards, values , and patterns of behaviour that are expected by the organization.

Question 6

What is a reality shock (cognitive dissonance)?

Answer 6

reality shock (cognitive dissonance): the state that results from the discrepancy between what the new employee expected from his or her new job and its realities.

Question 7

Content of orientation programs:
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Answer 7

Content of orientation programs:

• Internal publications (including employee handbook)
• facility tour and staff introductions
• job-related documents
• expected training to be received (when and why)
• Performance appraisal criteria

Question 8

New employees in unionized positions need to be provided with a copy of the _____ _____ ______ and be told which info relates specifically to their job. They also need ti be introduce to their union ____

Answer 8

New employees in unionized positions need to be provided with a copy of the collective bargaining agreement and be told which info relates specifically to their job. They also need ti be introduce to their union steward.

Question 9

Multi-location company need to inform their new employees of what?

Answer 9

Multi-location company need to inform their new employees of what?
where the other locations are and what business functions are performed there.

Question 10

Full executive integration can take up to __ months

Answer 10

Full executive integration can take up to 18 months

Question 11

key aspects of integration process includes:
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Answer 11

key aspects of integration process includes:

• identifying position specifications
• Providing realistic info to job candidates
• Assessing each candidate’s previous record at making organizational transitions
• Announcing the hiring with enthusiasm
• Stressing the importance of listening as well as demonstrating competency

Question 12

what are the problems with orientation programs?

Answer 12

what are the problems with orientation programs?

• too much infos in short-time
• little or no orientation
• too broad info or too detailed

Question 13

Evaluation of orientation programs:
1.
2.
3.

Answer 13

Evaluation of orientation programs:

1. employee reaction
2. socialization effects (values and norms of the org)
3. cost/benefit analysis

Question 14

what is training?

Answer 14

training: the process of teaching employees the basic skills/ competencies that they need to perform their jobs.