Chapitre 1

Question 1

Scientific Management created by: _____

Answer 1

Frederic Taylor

Question 2

HRM:
Phase 1: 1900’s ____ were hiring and firing employees, ran the payroll and administrated

Phase 2: In 1930’s ________ act, unemployement insurance program and protection to the workers

Phase 3: Outsourcing and creation of ________

Phase 4 (current): HR extends to _______

Answer 2

HRM:
Phase 1: 1900’s personnel administrator were hiring and firing employees, ran the payroll and administrated

Phase 2: In 1930’s minimum wage act, unemployement insurance program and protection to the workers

Phase 3: Outsourcing and creation of human ressources management term

Phase 4 (current): HR extends to all managers and employee

Question 3

2011 National survey on five critical HR pieces of knowledge:
- 
- 
-
-
-

Answer 3

2011 National survey on five critical HR pieces of knowledge:

• Business acumen
• Understanding of employement law and legislation
• Talent management
• Broad HR knowledge
• Employee-labour relations knowledge

Question 4

Credible activist: he needs to be _____ and ________

Answer 4

Credible activist: he needs to be credible (respected, listened to) and active (takes position, participates)

Question 5

Survey says ___% of CEO’s spend ___% of their times on talent-related activities.

Answer 5

Survey says 73% of CEO’s spend 25% of their times on talent-related activities.

Question 6

_/5 CEO’s say employee satisfaction is a key goal
and
_/4 say retention of high performing employee

Answer 6

3/5 CEO’s say employee satisfaction is a key goal
and
3/4 say retention of high performing employee

Question 7

Culture and change steward: the ability to appreciate, help shape an organizations corporate culture includes _____, ______ and ______ to internal and external stakeholders expactations.

Answer 7

Culture and change steward: the ability to appreciate, help shape an organizations corporate culture includes understanding, guiding and reacting to internal and external stakeholders expactations.

Question 8

Analysis of Hewitt Associates database says: there is a _____ _____ _____ between employee engagement and organizational performance.

Answer 8

Analysis of Hewitt Associates database says: there is a strong positive relationship between employee engagement and organizational performance.

Question 9

Global workforce studies: companies with engaged employees secured almost ___ higher profit margins.

Answer 9

Global workforce studies: companies with engaged employees secured almost 3x higher profit margins.

Question 10

Talent manager: Labour costs ___ largest operating expenses in many orgs.

Answer 10

Talent manager: Labour costs 2nd largest operating expenses in many orgs.

Question 11

Strategy architect: survey of over 1100 corporate managers: __/__ believes HR contributes to org. strat

Answer 11

Strategy architect: survey of over 1100 corporate managers: 3/4 believes HR contributes to org. strat

Question 12

Business ally: ______ scanning

Answer 12

Business ally: environnemental scanning (threats and opportunities)

Question 13

Operational executor is a synonym for ______

Answer 13

Operational executor is a synonym for change agents

Question 14

CHRP stands for: _____

Answer 14

CHRP stands for: Certified human ressources professional

Question 15

7 functionnals dimension according to CHRP: 
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-
-
-
-
-
-

Answer 15

7 functionnals dimension according to CHRP:

• Organizationnal effectiveness
• professional practice
• Staffing
• Employee and labour relations
• Total compensation
• Organizational training and development
• occupational health safety and wellness

Question 16

Canadian council of HR associations is member of ___________ (WFPMA)

Answer 16

Canadian council of HR associations is member of federation of people management association (WFPMA)world