chap 9

Question 1

What factors influence individual behavior in organizations?

Answer 1

Factors include personality, values, attitudes, perception, and work environment.

Question 2

What are work-related attitudes?

Answer 2

1. Job satisfaction: How content employees are with their jobs.
2. Organizational commitment: Loyalty and connection to the organization.
3. Engagement: Level of enthusiasm and dedication to work.

Question 3

What are the steps in the decision-making process?

Answer 3

1. Recognize the problem.
2. Identify alternatives.
3. Evaluate alternatives.
4. Choose the best alternative.
5. Implement the decision.
6. Monitor and evaluate the decision.

Question 4

What are the basic perceptual processes?

Answer 4

Perception involves interpreting information from the environment. Processes include attention, interpretation, and retention.

Question 5

What are the types of workplace behavior?

Answer 5

1. Performance behaviors: Directly contribute to organizational goals.
2. Withdrawal behaviors: Actions like absenteeism or turnover.
3. Organizational citizenship behaviors (OCBs): Voluntary actions that enhance workplace effectiveness.