chap 7

Question 1

What is the nature of organizational change?

Answer 1

Organizational change involves modifications to structure, strategy, processes, or culture to adapt to internal or external factors.

Question 2

What are the steps in the Lewin Model for change?

Answer 2

1. Unfreezing: Preparing the organization for change by recognizing the need for it.
2. Changing (or moving): Implementing the change.
3. Refreezing: Reinforcing and stabilizing the new state after change.

Question 3

Why do employees resist change?

Answer 3

Common reasons include fear of the unknown, lack of trust, disrupted routines, and perceived threats to job security.

Question 4

How can managers overcome resistance to change?

Answer 4

1. Communicate effectively about the need and benefits of change.
2. Involve employees in the change process.
3. Provide support and training.
   Address concerns and fears openly.

Question 5

How does technology drive organizational change?

Answer 5

New technologies can improve efficiency, enable innovation, and require changes to operations, roles, or skills.

Question 6

What is organizational innovation?

Answer 6

The process of developing and implementing new ideas, products, or processes to improve performance or competitiveness.