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GMS 401 > Chap 7 > Flashcards

Chap 7 Flashcards

1
Q

What are the 4 elemnts of work design

A
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2
Q

define Job Design and its 3 objectives

A

involves specifying the content and method of a job (what who where and how). The objective is to increase the long term productivity, safety, and QWL

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3
Q

waht are the caracteristics of the Efficiency School of job design

A

derived from Tailor’s scientific method.

Includes

  • Specialization,
  • Method analysis, and
  • Time Standars
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4
Q

what are the techniques used by the Behavioural school of job design

A

Emphasizes satisfaction of wants and needs. Includes:

  • Job enlargment
  • Job Rotation
  • Job Enrichment
  • Self Directed Teams
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5
Q

Advantages of specialization as a work system

A
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6
Q

Disadvantages of specialization as a work system

A
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7
Q

Job Enlargment

A

Giving the worker a larger proportion of the total task of making the good of service. This is a horizontal loading because the added work is on the same level of skills as the original job.

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8
Q

Job Rotation

A

Having workers periodicaly exchange jobs. Employees can fill in for one another + it avoids repetitive work injuries

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9
Q

Job Enrichment

A

Involves increasing responsability for planning and coordinating. It is a vertical loading

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10
Q

Self Directed teams

A

Groups who perform the same function and are empowred to make certain decision and changes in their work.

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11
Q

Benefits of self directed teams

A
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12
Q

definition of Method analysis

A

Breaks down the job into a sequence of tasks and elements and trys to make it more efficient

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13
Q

4 Steps in the procedure for method analysis

A
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14
Q

What are the 2 charts used to analyse a job and design a new job

A
  • Process Chart
  • Worker- Machine Chart
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15
Q

Process Charts

A

the are used to examine the overall sequence of operation by focusing on the mvt of the operator or the flow of material

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16
Q

Worker machine chart

A

It is used to determine the proportion of a work cycle during which operator or equipment are bussy or idle

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17
Q

Motion study

A

Systematic study of the human motion used to perform an operation or task

18
Q

Analysis of elemental motions (therbligs)

A

Basic elemental motions into which a job can be broken down

19
Q

Motion Economy Principle

A

Guideline for designing work efficient procedures

20
Q

Micro motion Study

A

Use of the motion picture and slow motion to study motions that otherwise would be to rapid to analyse

21
Q

Simultaneous hand motion chart (Simo chart)

A

A chart that shows the elementory motions performed by each hand, side by side, over time

22
Q

Working Conditions

3 fondamental rights of workers

A
  • Refuse dangerous work
  • Participate in improving safety and work problems
  • know about the hazrads in the work place
23
Q

Workplace Hazardous Material Information System (WHMIS)

A
  • mandates proper labeling of hazardous material
  • making available material safety data sheets
24
Q

Working conditions (factors to consider)

A
  • Temperature and humidity
  • Ventilation
  • Illumination
  • Noise and Vibrations
  • Work Breaks
  • Work safety
  • Ergonomics
25
Q

8 Work safety Criterias

A
26
Q

Ergonomics

A

Fitting the job to the worker’s capability and size

27
Q

What are the 4 different types of work measurement / Time standards

A
28
Q

Definition of Standard Time

A

The amount of time it should take a qualified worker to complete a specified task,

  • working at a sustainable rate,
  • using given methods and equipments, raw material and work place arrangment.
29
Q

What are the 4 steps of a Stopwatch time study

A

Dvt of a standard time based on observation of 1 worker taken over a number of cycle. The 4 steps are:

  • Define the job to be studied and inform the worker4
  • Determine the number of cycles to observe
  • Time the job and rate the worker’s performance
  • Calculate Standard time, allowing for rest periods
30
Q

definition of Observed Time

A

It is the average time observed

31
Q

Sample size formula

A
32
Q

Normal Time

A

It is the observed time adjusted for the worker’s performance

33
Q

formula of Standard Time (ST)

A

It is the lenght of time a worker should take to perform a job allowing for delays and breaks

34
Q

Predetermined element time

A

Published Data based on extensive research on element times

35
Q

Work Sampling

A

A techinque for estimating the proportion of time a worker spends on each activity

36
Q

Time based pay

A

Compensation based on the lenght of time an employee has worked

37
Q

Output based pay

A

Compensate the employee according to the amount of output they produce

38
Q

Group incentive plan

A

Sharing of productivity gain with employee

39
Q

Skill/knowledge based bonus plan

A

Reward workers who undergo training to increse their skills/knowledge

40
Q

What 3 Cautions need to be taken on Time Studies.

A
  • Analyst must be familiar with task
  • Jobs need to be broken down into basic motions
  • Costly and disruptive: benefits must outweigh cost
41
Q

What are the 5 steps in developing work methodes

A
42
Q

What are the 6 steps of the work sampling method

A

GMS 401 (11 decks)

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