Chap 4

Question 1

It is the process of working through staff members to be able to provide comprehensive care to the client

Answer 1

NURSING MANAGEMENT

Question 2

includes planning, organizing, directing and controlling.

Answer 2

NURSING MANAGEMENT

Question 3

A mental ability to view the organization as a whole and understand how the different parts are interdependent.

Answer 3

Conceptual skills

Question 4

An interaction with the intention to understand the patient’s concern, experiences and opinion.

Answer 4

Interpersonal skills

Question 5

Proficiency in performing an activity in the correct manner with the correct technique.

Answer 5

Technical skills

Question 6

LEVELS OF SKILLS MANAGEMENT IN NURSING

Answer 6

(SUMMER)

Question 7

Ideas, concepts or principle.

Answer 7

KNOWLEDGE FACTORS

Question 8

beliefs, feelings, and values.

Answer 8

Attitude factors

Question 9

Skills, art, judgement, and wisdom

Answer 9

Ability factors

Question 10

Manager
o Symbol (signing of papers/ documents)
o Facilitator (hires, trains, encourages, fires, remunerates,
and judges).
o Liaison (link to community, suppliers and other
organization).

Answer 10

INTERPERSONAL ROLES

Question 11

(signing of papers/ documents)

Answer 11

Symbol

Question 12

hires, trains, encourages, fires, remunerates,
and judges).

Answer 12

Facilitator

Question 13

o (link to community, suppliers and other
organization).

Answer 13

Liaison

Question 14

The Manager:
o Directs
o Involve and approved decision.

Answer 14

LEADERSHIP ROLES

Question 15

LEADERSHIP ROLES

The Manager:

Answer 15

o Directs
o Involve and approved decision.

Question 16

Present the manager as:
o One who monitors information.
o Disseminates information from both external and internal
sources.
o Spokesperson or representative of the organization.

Answer 16

Information role

Question 17

involvement with constant addition or deletion of new projects.

Answer 17

An entrepreneur or innovator

Question 18

attention to problems rising out.

Answer 18

A trouble shooter

Question 19

• ranges from negotiation of an argument to negotiation.

Answer 19

negotiator

Question 20

manager:
o Allocates the budgets, time and information.

Answer 20

RESOURCE ALLOCATOR

Question 21

NURSING SERVICE ADMINISTRATIVE POSITIONS

Answer 21

Chief Nurse/Nurse Director/ o Assistant Chief Nurse
o Supervising Nurse
o Head Nurse/Senior Nurse
o Staff Nurse
o Nursing Assistant

Question 22

The Nursing Directors, Chief Nurses, their assistants.
o Manages and looks at the organization as a whole and
overall operations.

Answer 22

Top level manager

Question 23

o Coordinates internal and external influences.

Answer 23

Top level manager

Question 24

o Makes decisions with few guidelines or structures.

Answer 24

Top level manager

Question 25

o Establish objectives.

Answer 25

Top level manager

Question 26

Represents the organization.

Answer 26

Top level manager

Question 27

The Nursing Supervisors
o Coordinates with top and first level.

Answer 27

MIDDLE LEVEL MANAGER

Question 28

Consult between lower and top-level managers.

Answer 28

Middle level manager

Question 29

Coordinates activities to the units.

Answer 29

Middle level manager

Question 30

Directs and implement activity.

Answer 30

Middle level manager

Question 31

The Head Nurses, Senior Nurses, Charge Nurses, Team Leaders
o Concerned with specific unit’s work flow.

Answer 31

FIRST LEVEL MANAGER

Question 32

Deals with immediate problems in the unit’s daily
operations, with organizational needs, and with personal
needs of employee.

Answer 32

FIRST LEVEL MANAGER

Question 33

Direct care to the client.

Answer 33

FIRST LEVEL MANAGER

Question 34

WHY MANAGERS FAIL TO PLAN EFFECTIVELY?

Answer 34

1. Lack of knowledge regarding the philosophy, goals and objectives of the agency.
2. Lacks understanding regarding the significance of the planning process.
3. Do not know how to manage their time.
4. Lacks confidence.
5. Fear

Question 35

STEPS IN MANAGEMENT
P.O.L.E

Answer 35

P - lanning
0 - rganizing • Staffing
L - eading (Directing)
E - valuating (Controlling