chap 13

Question 1

The following are the causes of employee disenchantment:

Answer 1

1. Confusion
2. Lack of Trust
3. Not Being Listened To
4. No Time to Solve Problems
5. Office Politics
6. Someone Solving Problems For You
7. Indiscriminate Application Of Rules
8. Meaningless Job
9. Not Knowing Whether You Are Succeeding
10. Believing You Cannot Make A Difference
11. Boss Takes Credit for Other’s Ideas &
    Work

Question 2

Carefully plotted revenge can destroy a company. This also a result in stress in the workplace

Answer 2

REVENGE

Question 3

REVENGE

Answer 3

1. Product tampering
2. Rumormongering
3. Theft of Secrets
4. Stalking
5. Kidnapping Executives
6. Threats
7. Harassment

Question 4

unfortunately, some people resort to violence

Answer 4

VIOLENCE

Question 5

VIOLENCE

Answer 5

1. Intimidation
2. Assault
3. Rape
4. Robbery
5. Property Destruction

Question 6

DEFUSING A TIME BOMB: THE VIOLENT EMPLOYEE
While there is no cure for workplace violence, there are proactive, preventive steps that can be implemented to provide a realistic approach to defusing workplace violence before it occurs:

Answer 6

1. EstablishedAClearNonHarassmentPolicy
2. PerformPre-EmploymentScreening
3. EstablishedADrugTestingProgram
4. Conduct Employee And Management Training In Stress Management And Communications
5. PlanForCrisisManagement
6. EstablishProperSecurityMeasures
7. Foster A Working Liaison With Local Law
   Enforcement

Question 7

make it clear to employees that harassment and threats will not be
tolerated.

Answer 7

EstablishedAClearNonHarassmentPolicy

Question 8

PerformPre-EmploymentScreening

Answer 8

• work history
• military history verification
• credit history
• driving record check
• criminal history check

Question 9

EstablishedADrugTestingProgram Can be in 3 ways:

Answer 9

• pre-placement
• random
• for cause

Question 10

the training should include role playing to provide participants the opportunity to experience a variety of situations in a controlled learning atmosphere

Answer 10

Conduct Employee And Management Training In Stress Management And Communications

Question 11

Telephone numbers of local law
enforcement and emergency services

Answer 11

PlanForCrisisManagement

Question 12

controlling access to the facility

Answer 12

EstablishProperSecurityMeasures

Question 13

During a crisis situation, it is helpful to
know the key personnel in the local law enforcement organization and their commitment to assisting your organization.

Answer 13

Foster A Working Liaison With Local Law
Enforcement