ch.9- Enterprise systems Flashcards

1
Q

Enterprise system

A
  • system central to the organization

- ensures information can be shared across all business functions and all levels of mgmt

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2
Q

tRANSACTION PROCESSING SYSTEMS (tps)

A

-capture and process detailed data to update records about fundamental business operations about org.

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3
Q

Batch processing system

A
  • form of data processing
  • business transactions are accumulated over a period of time, prepared for processing as single unit or batch— all at same time
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4
Q

Online transaction processing sustem

A

each transaction processed right away, no delay of accumulating transactions in a batch

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5
Q

Transaction processing cycle

A

process of : (D.E.C.M.S.DP)

  • data collection,
  • editing,
  • correction,
  • manipulation,
  • storage,
  • document production
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6
Q

data collection

A

capturing and gathering all data to complete the processing of transactions

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7
Q

data editing

A

checking data for validity and completeness

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8
Q

data correction

A

re-entering data that was not typed or scanned properly

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9
Q

data manipulation

A

performing calculations and other data transformations related to biz. Transactions

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10
Q

data storage

A

updating one or more databases with new transactions

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11
Q

Data production

A

generating output records, and reports

Hard copy and soft copy

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12
Q

Enterprise resource planning

A
  • integrated software programs

- manage company’s vital business operation

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13
Q

Business process

A
  • coordinated and related activities that takes one or more types of input
  • creates output of value to customer of the process
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14
Q

Best practices

A

most efficient and effective way to complete business process

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15
Q

Supply chain mgmt

A

system that includes planning, executing, and controlling all activities involved in raw material sourcing and procurement, converting raw materials to finished products, and warehousing and delivering the finished product t customers

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16
Q

Sales forecasting

A

develop est. of future customer demand

17
Q

Business Intelligence (BI)

A

gathering enough evidence of the right information in a timely manner and useable form and analyzing it to shine spotlight on organizations performance
-Essential component of org. ERP system.

18
Q

Customer relationship mgmt

A

helps company manage all aspects of customer encounters, incl marketing + advertising, sales, customer service after the sale, and programs to retain loyal customers

19
Q

Goal of CRM

A

understand and anticipate the needs of current and potential customers