ch.9- Enterprise systems Flashcards
Enterprise system
- system central to the organization
- ensures information can be shared across all business functions and all levels of mgmt
tRANSACTION PROCESSING SYSTEMS (tps)
-capture and process detailed data to update records about fundamental business operations about org.
Batch processing system
- form of data processing
- business transactions are accumulated over a period of time, prepared for processing as single unit or batch— all at same time
Online transaction processing sustem
each transaction processed right away, no delay of accumulating transactions in a batch
Transaction processing cycle
process of : (D.E.C.M.S.DP)
- data collection,
- editing,
- correction,
- manipulation,
- storage,
- document production
data collection
capturing and gathering all data to complete the processing of transactions
data editing
checking data for validity and completeness
data correction
re-entering data that was not typed or scanned properly
data manipulation
performing calculations and other data transformations related to biz. Transactions
data storage
updating one or more databases with new transactions
Data production
generating output records, and reports
Hard copy and soft copy
Enterprise resource planning
- integrated software programs
- manage company’s vital business operation
Business process
- coordinated and related activities that takes one or more types of input
- creates output of value to customer of the process
Best practices
most efficient and effective way to complete business process
Supply chain mgmt
system that includes planning, executing, and controlling all activities involved in raw material sourcing and procurement, converting raw materials to finished products, and warehousing and delivering the finished product t customers
Sales forecasting
develop est. of future customer demand
Business Intelligence (BI)
gathering enough evidence of the right information in a timely manner and useable form and analyzing it to shine spotlight on organizations performance
-Essential component of org. ERP system.
Customer relationship mgmt
helps company manage all aspects of customer encounters, incl marketing + advertising, sales, customer service after the sale, and programs to retain loyal customers
Goal of CRM
understand and anticipate the needs of current and potential customers
