Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

is pm > CH8 > Flashcards

CH8 Flashcards

1
Q

1.Managing quality includes all of the quality assurance activities plus product design and process improvements.

a.
TRUE

b.
FALSE

A

TRUE

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

2.Change requests and verified deliverables are the outputs of the controlling quality process.

a.
TRUE

b.
FALSE

A

TRUE

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

3.The design of experiments technique cannot be applied to project management issues such as cost and schedule trade-offs.

a.
TRUE

b.
FALSE

A

FALSE

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

4.Customer requirements are an important aspect of the quality planning process.

a.
TRUE

b.
FALSE

A

TRUE

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

5.Reliability is the ability of a product or service to perform as expected under unusual conditions.

a.
TRUE

b.
FALSE

A

FALSE

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

6.Project managers are ultimately responsible for quality management on their projects.

a.
TRUE

b.
FALSE

A

TRUE

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

7.Only in-house auditors can perform quality audits.

a.
TRUE

b.
FALSE

A

FALSE

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

8.Products that are accepted by project stakeholders are considered to be validated deliverables.

a.
TRUE

b.
FALSE

A

TRUE

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

9.A run chart is a bar graph that depicts data points and their order of occurrence.

a.
TRUE

b.
FALSE

A

FALSE

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

10.Using Six Sigma principles is an organization-wide commitment and all employees must embrace its principles.

a.
TRUE

b.
FALSE

A

TRUE

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

11.The Six Sigma approach works best for a project where a quality problem is identified between the current and desired performance.

a.
TRUE

b.
FALSE

A

TRUE

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

12.The term sigma means median.

a.
TRUE

b.
FALSE

A

FALSE

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

13.Testing as a stage is important only at the end of an information technology product development.

a.
TRUE

b.
FALSE

A

FALSE

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

14.Integration testing involves testing of each individual component to ensure that it is as defect-free as possible.

a.
TRUE

b.
FALSE

A

FALSE

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

15.In TQC, product quality is more important than production rates, and workers are allowed to stop production whenever a quality problem occurs.

a.
TRUE

b.
FALSE

A

TRUE

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

16.DeMarco and Lister’s study on organizations and productivity found direct correlations between productivity and programming language, years of experience, and salary.

a.
TRUE

b.
FALSE

A

FALSE

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

17.Frameworks for helping organizations improve their processes and systems are called Six Sigma charts.

a.
TRUE

b.
FALSE

A

FALSE

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

18.Gantt charts cannot be used to aid project quality management.

a.
TRUE

b.
FALSE

A

FALSE

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

19.Which term is used when the project’s processes and products meet written specifications?

a.
conformance to requirements
b.
fitness for use

c.
project feasibility
d.
benchmarking

A

a.
conformance to requirements

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

20.Which term is used for the ability of aproduct to be used as it was intended?

a.
conformance to requirements
b.
fitness for use

c.
critical chain scheduling
d.
free slack

A

b.
fitness for use

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

21.The main outputs of which process are a quality management plan, quality metrics, project management plan updates,and project documents updates?

a.
controlling quality
b.
planning quality management

c.
quality certification
d.
performing quality assurance

A

b.
planning quality management

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

22.Which term is used for a standard of measurement in quality management?

a.
milestone
b.
metric

c.
merge
d.
matrix

A

b.
metric

23
Q

23.Which process is often associated with the technical tools and techniques of quality management, such as Pareto charts, quality control charts, and statistical sampling?

a.
quality planning
b.
quality certification

c.
quality assurance
d.
quality control

A

d.
quality control

24
Q

24.Performing quality assurance is a subprocess of which project quality management stage?

a.
initiating
b.
closing

c.
benchmarking
d.
managing

A

d.
managing

25
Q

25.Validated changes and validated deliverables are the outputs of the ____ subprocess of project quality management.

a.
initiating
b.
closing

c.
controlling
d.
executing

A

c.
controlling

26
Q

26.Which technique helps identify variables that have the most influence on the overall outcome of a process?

a.
design of experiments
b.
backward pass

c.
activity-on-arrow
d.
crashing

A

a.
design of experiments

27
Q

27.Which term is used for the degree to which a system performs its intended function?

a.
reliability
b.
validity

c.
maintainability
d.
functionality

A

d.
functionality

28
Q

28.What are the system’s special characteristics that appeal to users?

a.
features
b.
outputs

c.
yields
d.
metrics

A

a.
features

29
Q

29.Which addresses how well a product or service performs the customer’s intended use?

a.
reliability
b.
performance

c.
maintainability
d.
functionality

A

b.
performance

30
Q

30.What term is used for the ability of a product or service to perform as expected under normal conditions?

a.
reliability
b.
performance

c.
maintainability
d.
functionality

A

a.
reliability

31
Q

31.Which addresses the ease of performing maintenance on a product?

a.
reliability
b.
performance

c.
maintainability
d.
functionality

A

c.
maintainability

32
Q

32.What process is used togenerate ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization?

a.
prototyping
b.
systems thinking

c.
mind mapping
d.
benchmarking

A

d.
benchmarking

33
Q

33.Which process is an action taken to bring rejected items into compliance with product requirements or specifications or other stakeholder expectations?

a.
process adjustment
b.
rework

c.
acceptance decision
d.
validation

A

b.
rework

34
Q

34.Which process correct(s) or prevent(s) quality problems based on quality control measurements?

a.
process adjustments
b.
rework

c.
acceptance decisions
d.
decomposition

A

a.
process adjustments

35
Q

35.Which graphic display of data illustrates the results of a process over time?

a.
statistical sampling chart
b.
Pareto chart

c.
Six Sigma chart
d.
control chart

A

d.
control chart

36
Q

36.Which chart helps users identify the vital few contributors that account for most quality problems in a system?

a.
Gantt
b.
Pareto

c.
control
d.
tracking Gantt

A

b.
Pareto

37
Q

37.Which process involves choosing part of a ƒus for inspection?

a.
statistical sampling
b.
conformance

c.
system testing
d.
fitness for use

A

a.
statistical sampling

38
Q

38.Six Sigma’s target for perfection is the achievement of no more than _____ defects, errors, or mistakes per million opportunities.

a.
1.34
b.
3.4

c.
34
d.
13.4

A

b.
3.4

39
Q

39.Which five-phase improvement process do projects that use Six Sigma principles for quality control normally follow?

a.
DMAIC
b.
weighted scoring model

c.
configuration management
d.
use case modeling

A

a.
DMAIC

40
Q

40.Which phase of the DMAIC process includes tools such as a project charter, a description of customer requirements, process maps, and Voice of the Customer (VOC) data?

a.
define
b.
measure

c.
analyze
d.
improve

A

a.
define

41
Q

41.During which phase of the DMAIC process is the fishbone or Ishikawa diagram used?

a.
define
b.
measure

c.
analyze
d.
improve

A

c.
analyze

42
Q

42.What term is used for a bell-shaped curve that is symmetrical regarding the average value of the population (the data being analyzed)?

a.
skewed distribution
b.
normal distribution

c.
bimodal distribution
d.
degenerate distribution

A

b.
normal distribution

43
Q

43.What term is used for any instance where the product or service fails to meet customer requirements?

a.
defect
b.
yield

c.
deliverable
d.
variance

A

a.
defect

44
Q

44.Which is a measure of quality control equal to one fault in one million opportunities problems?

a.
ISO 9000
b.
six 9s of quality rule

c.
seven run rule
d.
Six Sigma rule

A

b.
six 9s of quality rule

45
Q

45.Which test is done to test each individual component (often a program) to ensure that it is as defect-free as possible?

a.
integration
b.
unit

c.
user acceptance
d.
system

A

b.
unit

46
Q

46.Which testing involves an independent test performed by end users prior to accepting the delivered system?

a.
integration
b.
unit

c.
user acceptance
d.
system

A

c.
user acceptance

47
Q

47.Which statement is one of Deming’s 14 Points for Management?

a.
An organization should increase dependence on inspection to achieve quality.
b.
Award business based on price tag alone rather than on other considerations.

c.
Minimize total cost by working with multiple suppliers rather than a single supplier.
d.
Eliminate the annual ratingor merit system.

A

d.
Eliminate the annual ratingor merit system.

48
Q

48.Which statement is one of Juran’s ten steps to quality improvement?

a.
An organization should minimize top management involvement in the achievement of individual employee goals.
b.
An organization should entrust improvement to individual employees rather than appointing teams or facilitators.

c.
An organization should build awareness of the need and opportunity for improvement.
d.
An organization should avoid “keeping score” in order to achieve an overall atmosphere of quality improvement.

A

c.
An organization should build awareness of the need and opportunity for improvement.

49
Q

49.Who wrote Quality Is Free in 1979 and is best known for suggesting that organizations strive for zero defects?

a.
Juran
b.
Ishikawa

c.
Crosby
d.
Deming

A

c.
Crosby

50
Q

50.Which system involves a three-part, continuous cycle of planning, controlling, and documenting quality in an organization?

a.
Seven run rule
b.
ISO 9000

c.
Six Sigma
d.
ASQ

A

b.
ISO 9000

51
Q

51.What cost is the price of evaluating processes and their outputs to ensure that a project is error-free or within an acceptable error range?

a.
prevention cost
b.
appraisal cost

c.
internal failure cost
d.
external failure cost

A

b.
appraisal cost

52
Q

52.Which term is used for a cost that relates to all errors not detected and not corrected before delivery to the customer?

a.
prevention cost
b.
appraisal cost

c.
internal failure cost
d.
external failure cost

A

d.
external failure cost

53
Q

53.Which process helps integrate traditionally separate organizational functions, set process improvement goals and priorities, provide guidance for quality processes, and provide a point of reference for appraising current processes?

a.
SQFD
b.
MTBI

c.
OPM3
d.
CMMI

A

d.
CMMI

is pm (13 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions