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is pm > ch13 > Flashcards

ch13 Flashcards

1
Q

1.Project stakeholder management has only been identified as an entire knowledge area by the Project Management Institute since 2013.

a.
TRUE

b.
FALSE

A

TRUE

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2
Q

2.Project stakeholder management is completely unrelated to communications and resource management.

a.
TRUE

b.
FALSE

A

FALSE

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3
Q

3.Projects often do not cause any changes in an organization.

a.
TRUE

b.
FALSE

A

FALSE

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4
Q

4.The main output of the identifying stakeholders process is the project charter.

a.
TRUE

b.
FALSE

A

FALSE

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5
Q

5.Internal stakeholders include top management, other functional managers, and other project managers.

a.
TRUE

b.
FALSE

A

TRUE

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6
Q

6.Groups representing consumer, environmental, or other interests can be identified as project stakeholders.

a.
TRUE

b.
FALSE

A

TRUE

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7
Q

7.Stakeholders might change during a project due to employee turnover, partnerships, and other events.

a.
TRUE

b.
FALSE

A

TRUE

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8
Q

8.Sensitive information can be included in the stakeholder register as very few people in the organization have access to it.

a.
TRUE

b.
FALSE

A

FALSE

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9
Q

9.A leading stakeholder is one who is aware of the project and is neither supportive nor resistant to it.

a.
TRUE

b.
FALSE

A

FALSE

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10
Q

10.The stakeholder management plan is always a formal document.

a.
TRUE

b.
FALSE

A

FALSE

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11
Q

11.The stakeholder management plan should not be accessible to all stakeholders.

a.
TRUE

b.
FALSE

A

TRUE

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12
Q

12.Communication and interpersonal skills are important for successful project stakeholder management.

a.
TRUE

b.
FALSE

A

TRUE

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13
Q

13.Issue logs can be used to address issues related to other knowledge areas like project scope management or project quality management.

a.
TRUE

b.
FALSE

A

TRUE

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14
Q

14.Though stakeholders cannot be controlled, their level of engagement can be monitored.

a.
TRUE

b.
FALSE

A

TRUE

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15
Q

15.Key stakeholders need not be invited to participate in a kick-off meeting.

a.
TRUE

b.
FALSE

A

FALSE

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16
Q

16.Communications software like e-mail, blogs, websites, texts, and tweets can aid in stakeholder communications.

a.
TRUE

b.
FALSE

A

TRUE

17
Q

17.Project management software tools normally do not promote the use of Facebook as a forum to promote project activities.

a.
TRUE

b.
FALSE

A

FALSE

18
Q

18.Which is the new knowledge area identified by the Project Management Institute?

a.
project stakeholder management
b.
project communication management

c.
project risk management
d.
project procurement management

A

a.
project stakeholder management

19
Q

19.What processinvolves determining everyone involved in the project or affected by it, and determining the best ways to manage relationships with them?

a.
identifying stakeholders
b.
planning stakeholder management

c.
managing stakeholder engagement
d.
controlling stakeholder engagement

A

a.
identifying stakeholders

20
Q

20.The main output of which process is the stakeholder register?

a.
planning stakeholder management
b.
identifying stakeholders

c.
managing stakeholder engagement
d.
controlling stakeholder engagement

A

b.
identifying stakeholders

21
Q

21.One of the main outputs of the _____ process are change requests.

a.
planning stakeholder management
b.
identifying stakeholders

c.
managing stakeholder engagement
d.
controlling stakeholder engagement

A

c.
managing stakeholder engagement

22
Q

22.Which process involves monitoring stakeholder relationships and adjusting plans and strategies for engaging stakeholders as needed?

a.
planning stakeholder management
b.
identifying stakeholders

c.
managing stakeholder engagement
d.
monitoring stakeholder engagement

A

d.
monitoring stakeholder engagement

23
Q

23.The stakeholder register is the output of the _____ stakeholders process of project stakeholder management.

a.
identifying
b.
planning

c.
executing
d.
monitoring

A

a.
identifying

24
Q

24.Which is true about identifying stakeholders?

a.
External project stakeholders include the project’s customers.
b.
It is not very difficult to identify stakeholders.

c.
Stakeholders with indirect ties to the project need not be engaged with.
d.
Stakeholders do not change during a project.

A

a.
External project stakeholders include the project’s customers.

25
Q

25.Doctors who actively participate in a project related to using information technology for chronic health problems would be examples of which stakeholder?

a.
supportive
b.
leading

c.
resistant
d.
neutral

A

b.
leading

26
Q

26.The project team must take corrective action if stakeholders with high interest and high power are categorized as _____.

a.
resistant
b.
neutral

c.
supportive
d.
leading

A

a.
resistant

27
Q

27.The project team must take corrective action if stakeholders with _____ are categorized as resistant or unaware.

a.
high interest/low power
b.
high interest and high power

c.
low interest/ low power
d.
low interest/high power

A

b.
high interest and high power

28
Q

28.After identifying and analyzing stakeholders, the project manager and team should develop a(n) ______ to help them effectively engage stakeholders and make sure that good decisions are made throughout the life of the project.

a.
stakeholder engagement plan
b.
stakeholder register

c.
issue log
d.
power/interest grid

A

a.
stakeholder engagement plan

29
Q

29.Scope, time and cost goals in order of importance can be ranked on a(n) _____.

a.
requirements traceability matrix
b.
expectations management matrix

c.
responsibility assignment matrix
d.
probability matrix

A

b.
expectations management matrix

30
Q

30.A(n) _____ is a tool used to document, monitor, and track problems that need resolution.

a.
requirements traceability matrix
b.
Gantt chart

c.
power/interest grid
d.
issue log

A

d.
issue log

is pm (13 decks)

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