Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

is pm > ch10 > Flashcards

ch10 Flashcards

1
Q

1.Project members should either have strong technical skills or soft skills.

a.
TRUE

b.
FALSE

A

FALSE

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

2.Adding more people to a project that is falling behind schedule often causes more setbacks because of the increased complexity of communications.

a.
TRUE

b.
FALSE

A

TRUE

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

3.People have different personality traits that often affect their communication preferences.

a.
TRUE

b.
FALSE

A

TRUE

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

4.Rarely does the receiver interpret a message exactly as the sender intended.

a.
TRUE

b.
FALSE

A

TRUE

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

5.Geographic location and cultural background have no impact on communications.

a.
TRUE

b.
FALSE

A

FALSE

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

6.It is extremely important to document any changes in technical specifications that might affect product performance.

a.
TRUE

b.
FALSE

A

TRUE

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

7.Communication becomes simpler when you increase the number of team members.

a.
TRUE

b.
FALSE

A

FALSE

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

8.In a project, communicating badly exponentially increases the possibility of making mistakes.

a.
TRUE

b.
FALSE

A

TRUE

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

9.The communications management plan varies with the needs of the project.

a.
TRUE

b.
FALSE

A

TRUE

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

10.Most WBSs include a section for project communications to ensure that reporting key information is a project deliverable.

a.
TRUE

b.
FALSE

A

TRUE

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

11.Project managers must assess the needs of the organization, the project, and individuals in determining which communication medium to use, and when.

a.
TRUE

b.
FALSE

A

TRUE

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

12.Status reports should be written in a consistent format, regardless of the stakeholders’ needs.

a.
TRUE

b.
FALSE

A

FALSE

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

13.A facilitator can help the team solve any communication problems.

a.
TRUE

b.
FALSE

A

TRUE

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

14.Good information technology project managers must have strong technical and communication skills.

a.
TRUE

b.
FALSE

A

TRUE

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

15.Do not have a meeting if there is a better way of achieving the objective at hand.

a.
TRUE

b.
FALSE

A

TRUE

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

16.Minutes must be a comprehensive report of the meeting that was scheduled.

a.
TRUE

b.
FALSE

A

FALSE

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

17.E-mail is the most appropriate medium for all types of communications.

a.
TRUE

b.
FALSE

A

FALSE

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

18.The project manager often combines information from all of the lessons-learned reports into a project summary report.

a.
TRUE

b.
FALSE

A

TRUE

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

19.Improving an organization’s ability to communicate is an easy process.

a.
TRUE

b.
FALSE

A

FALSE

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

20.Which process involves determining the information and communications needs of the stakeholders?

a.
strategic planning
b.
systems management

c.
identifying stakeholders
d.
planning communications

A

d.
planning communications

21
Q

21.The output of the _____ process is a communications management plan.

a.
managing communications
b.
reporting performance

c.
controlling communications
d.
planning communications

A

d.
planning communications

22
Q

22.As a manager, you want to praise a team member, Phil, for doing a good job on a particular project. However, you know he tends to be an introvert. Which communication method would Phil be most comfortable with?

a.
Call Phil in for a private meeting to appreciate his work.
b.
Call a team meeting to praise Phil for his work on the project.

c.
Announce Phil’s accomplishment on the company Web site.
d.
Have top management and the other teams in the company award Phil.

A

a.
Call Phil in for a private meeting to appreciate his work.

23
Q

23.According to research by Albert Mehrabian, which is NOT a way thatinformation is communicated through face-to-face interaction?

a.
body language
b.
written content

c.
spoken content
d.
tone of voice

A

b.
written content

24
Q

24.Which method of communication is likely to be most effective for conveying sensitive or important information?

a.
short face-to-face meetings
b.
e-mails

c.
telephone conversations
d.
reading reports from other team members

A

a.
short face-to-face meetings

25
Q

25.As the number of people involved in a project _____, the complexity of communications _____.

a.
increases, decreases
b.
decreases, increases

c.
increases, stays constant
d.
increases, increases

A

d.
increases, increases

26
Q

26.The formula to determine the number of communication channels is _____, where n is the number of people involved.

a.
n (n-1)/2
b.
n(n+1)/2

c.
n (n+1)/n(n-1)
d.
n(n-1)/n(n+1)

A

a.
n (n-1)/2

27
Q

27.Using the formula for calculating the number of communication channels, how many channels would two people require?

a.
1
b.
2

c.
3
d.
4

A

a.
1

28
Q

28.Using the formula for calculating the number of communication channels, how many channels would five people require?

a.
9
b.
10

c.
11
d.
14

A

b.
10

29
Q

29.A team has 10 communication channels between its various members. Using the formula for calculating the number of communication channels, it can be deduced that the team has _____ members.

a.
2
b.
3

c.
5
d.
10

A

c.
5

30
Q

30.During which phase must project teams address important considerations for managing information (and often end up updating business processes through improved communications)?

a.
closing
b.
execution

c.
planning
d.
monitoring and controlling

A

b.
execution

31
Q

31.An example of push communication is _____.

a.
meetings
b.
video conferencing

c.
voice mails
d.
blogs

A

c.
voice mails

32
Q

32.An example of pull communication is _____.

a.
meetings
b.
video conferencing

c.
voice mails
d.
blogs

A

d.
blogs

33
Q

33.Which is true of push communication?

a.
Information is sent only to recipients who request the information.
b.
This method ensures that the information is understood by recipients.

c.
Information is sent to recipients without their request.
d.
This method ensures that the information is received by the recipients.

A

c.
Information is sent to recipients without their request.

34
Q

34.According to the guidelines provided by Practical Communications, Inc., a(n) _____ is a medium that is “excellent” for encouraging creative thinking.

a.
phone call
b.
e-mail

c.
meeting
d.
website

A

b.
e-mail

35
Q

35.Which communication method is most appropriate for assessing the commitment of project stakeholders?

a.
wiki
b.
e-mail

c.
website
d.
meeting

A

d.
meeting

36
Q

36.According to the guidelines provided by Practical Communications, Inc., which is the most appropriate medium for giving complex instructions?

a.
phone call
b.
e-mail

c.
meeting
d.
website

A

c.
meeting

37
Q

37.According to the guidelines provided by Practical Communications, Inc., what is the most appropriate medium for addressing negative behavior?

a.
voice mail
b.
e-mail

c.
meeting
d.
website

A

c.
meeting

38
Q

38.Which document addresses where the project stands in terms of meeting scope, time, and cost goals?

a.
technical reports
b.
status reports

c.
progress reports
d.
lessons-learned reports

A

b.
status reports

39
Q

39.Which document describes where the project stands at a specific point in time?

a.
progress reports
b.
status reports

c.
forecasts
d.
lessons-learned reports

A

b.
status reports

40
Q

40.Which document describes what the project team has accomplished during a certain period?

a.
progress reports
b.
status reports

c.
forecasts
d.
lessons-learned reports

A

a.
progress reports

41
Q

41.Which document predicts future project status and progress based on past information and trends?

a.
progress reports
b.
status reports

c.
forecasts
d.
project updates

A

c.
forecasts

42
Q

42.Which question is typically addressed by a project forecast?

a.
How much more money will be needed to complete the project?
b.
Does the quality of output match our goals?

c.
Are our clients satisfied with the speed and quality of work on this project?
d.
How comfortable are employees with the software and technology being used on the project?

A

a.
How much more money will be needed to complete the project?

43
Q

43.What is e-mail communication is most suited for?

a.
assessing commitment to a project
b.
building consensus among disputing parties

c.
mediating a conflict between multiple parties
d.
communicating simple information

A

d.
communicating simple information

44
Q

44.A(n) _____ is a website that enables anyone who accesses it to contribute or modify its content.

a.
intranet
b.
blog

c.
forum
d.
wiki

A

d.
wiki

45
Q

45.The _____ line for any e-mail messages you write should clearly state the intention of the e-mail.

a.
to
b.
from

c.
subject
d.

A

c.
subject

46
Q

46.Which is a guideline that project managers should follow when communicating with teams through e-mail?

a.
Always reply to all the people to whom the initial message was sent.
b.
If the entire message can fit in the subject line, put it there.

c.
Minimize the total number of e-mails by including as many subjects as possible in a single e-mail.
d.
Continue replying to e-mail messages without changing the subject line to maintain continuity.

A

b.
If the entire message can fit in the subject line, put it there.

47
Q

47.The items discussed in a(n) _____ include reflections on whether project goals were met, whether the project was successful or not, causes of variances on the project, reasoning behind corrective actions chosen, use of different project management tools and techniques, and personal words of wisdom based on team members’ experiences.

a.
final project report
b.
design document

c.
audit report
d.
lessons-learned report

A

d.
lessons-learned report

48
Q

48.What documents include a complete set of organized project records that provide an accurate history of the project?

a.
project archives
b.
forecasts

c.
project plans
d.
project notes

A

a.
project archives

is pm (13 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions