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IS201 > CH7 > Flashcards

CH7 Flashcards

main topics include: CRM, SCM, PLM, PLM SOFTWARE, SCOPE OF PLM (CAD, CAE, CAM) SOFTWARE, TPS AND IT'S CYCLE (ACTIVITIES), TRADITIONAL TP METHODS, OLTP AND BATCH PROCESSING SYSTEM.

1
Q

Capture and process detailed data necessary to update the organization’s records about fundamenal buisness operations.

A

Transaction Processing Systems (TPSs)

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2
Q

TPS

A

Transcation Processing Systems

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3
Q

(ERP/TPS) include order entry, inventory control, payroll, accounts payable, accounts receivable, general ledger, etc.

A

TPS

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4
Q

T/F: TPS provides valuable input to management information systems, decision support systems, knowledge management systems.

A

true

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5
Q

In a _______________, business transcations are accumulated over a period of time and prepared for processing as a single unit or batch.

A

batch processing system

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6
Q

an essential characteristic of ______________, is the delay between an event and the processing of the related transaction to update the organization’s records.

A

batch processing system

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7
Q

OLTP

A

Online Transaction Processing

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8
Q

data processing in which each transaction is processed immediately

A

Online Transaction Processing (OLTP)

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9
Q

T/F: In an OLTP, the data in an online system reflects the current status at any time.

A

true

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10
Q

Many organizations find that (batch processing systems/OLTP) enables them to provide faster, more efficient service.

A

OLTP

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11
Q

Name 2 traditional transcation processing methods.

A
  • Online Transaction Processing (OLTP)
  • Batch Processing System
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12
Q

A TPS includes: ________ systems, ___________ systems, and _______ systems.

A

order processing systems, accounting systems, purchasing systems

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13
Q

(accounting system/purchasing system/order processing system) must track the flow of data related to all the cash flows that affect the organization.

A

accounting systems

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14
Q

in (accounting system/purchasing system/order processing system), customer invoice is created and copy included in the customer shipment.

A

order processing systems

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15
Q

(accounting system/purchasing system/order processing system) supports the pruchasing business function.

A

purchasing system

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16
Q

T/F: In purchasing systems, product pick list is printed at the warehouse and inventory is adjusted.

A

false, in order processing systems.

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16
Q

In _________ systems, the __________ flow begins with, the receipt of customer order, then finished product inventory is checked to see if sufficient inventory is on hand to fill the order.

A

order processing system, the processing flow.

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17
Q

The transaction processing (activities) cycle:

A

data collection > data editing > data correction > data manipulation > data storage > document production.

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18
Q

capturing and gathering all data necessary to complete the processing of transactions.

A

data collection

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19
Q

T/F: data collection can only be manual.

A

false, it can be manual or automated via special input devices

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20
Q

checking data for validity and completeness to detect any problems.

A

data editing

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21
Q

Quantity and cost data must be ________, names must be ________, and codes associated with an individual transaction are edited against a database containing ___________, is an example of data editing.

A

numeric, alphabetic, valid codes.

22
Q

For data correction, systems provide ________ messages that alert those responsible for editing the data.

A

error

23
Q

data correction involves reentering data that was not ______ or _______ properly

A

typed, scanned.

24
Q

(data processing/document production) is the performing of calculations and other data transformations related to business transactions.

A

data processing

25
Q

classifying data, sorting data into categories, performing calculations, summarizing results, storing data in the organization’s database for further processing are all activites (data transformations) of (data processing/document production)

A

data processing

26
Q

data (storage/manipulation), involves updating one or more databases with new transactions.

A

storage

27
Q

T/F: In data storage, after being updated, the data cannot be further processed and manipulated by other systems.

A

false, it can be.

28
Q

_________ involves generating output records, documents, and reports.

A

document production

29
Q

document production produces ________ (hard-copy) and ________ (soft copy).

A

paper reports, displays on computer screens

30
Q

T/F: In document production, results from one TPS can be input to another system.

A

true

31
Q

T/F: an enterprise system is central to individuals and organizations of all sizes

A

true

32
Q

_________ ensures that information can be shared across all business functions and all levels of management to support the running and managing of a business.

A

enterprise system

33
Q

T/F: the ultimate goal of enterprise systems is to satisfy customers and provide significant benefits by reducing costs and improving service.

A

true

34
Q

Businesses rely on enterprise systems to perform daily activities in areas such as:

A
  • Product supply and distribution
  • Sales and marketing
  • Human resources
  • Manufacturing
  • Accounting and taxes
35
Q

a set of integrated programs that manage a company’s vital business operations for an entire organization.

A

enterprise resource planning (ERP)

36
Q

T/F: Large organizations were the first to take on the challenge of implementing ERP.

A

true

37
Q

A set of coordinated and related activities that take one or more kinds of input and creates an output of value to the customer of that process.

A

business process

38
Q

List the 4 advantages of ERP:

A
  • Improved access to quality data for operational decision making
  • Elimination of costly, inflexible legacy systems
  • Improvement of work processes
  • Opportunity to upgrade and standardize technology infrastructure
39
Q

SCM

A

Supply chain management

40
Q

a system that includes planning, executing, and controlling all activities involved in sourcing and procurement of raw materials, converting raw materials to finished products, and warehousing and delivering finished products to customers.

A

supply chain management

41
Q

SCM manges materials, information, and finances as they move from:
_________ > ___________ > ________ > __________ >____________

A

supplier > manufacturer > wholesaler > retailer > consumer

42
Q

CRM

A

Customer relationship management

43
Q

helps a company manage all aspects of customer encounters, including marketing sales, distribution, accounting, and customer service.

A

Customer relation management (CRM) system

44
Q

the goal of _____ is to understand and anticipate the needs of current and potential customers

A

CRM.

45
Q

PLM

A

Product Lifecycle Management

46
Q

an enterprise business strategy that creates a common repository of product information and processes.

A

Product Lifecycle management (PLM)

47
Q

________ supports the collaborative creation, management, dissemination, and use of product and packaging definition information.

A

Product Lifecycle Management (PLM)

48
Q

provides a means for managing the data and processes associated with the various phases of the lifecycle of a product.

A

PLM software

49
Q

the scope of _______ may include: comuter-aided design, computer-aided engineering, and computer-aided manufacturing.

A

PLM software

50
Q

the use of software to assist in the creation, analysis. and modification of the design of a component or product.

A

Computer-aided design (CAD)

51
Q

the use of software to analyze the robustness and performance of components and assemblies

A

Computer-aided engineering (CAE)

52
Q

the use of software to control machine tools and related machinery in the manufacture of components and products.

A

computer-aided manufacturing (CAM)

IS201 (17 decks)

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