CH2

Question 1

a group of people that is structured and managed to meet its mission or set of group goals

Answer 1

organization

Question 2

organizations are ____ systems, they affect and are affected by their surrounding environments

Answer 2

open

Question 3

a series (chain) of activites that an organization performs to transform inputs into outputs

Answer 3

value chain

Question 4

T/F: In a value chain, the value of the input is increased.

Answer 4

true

Question 5

encompasses all the activites required to get the right product into the right consumer’s hands in the right quantity at the right time and at the right cost.

Answer 5

supply chain management (SCM)

Question 6

supply chain organizations are “linked” together through _____ flows and _____ flows.

Answer 6

physical, information

Question 7

positive ________ is a key ingredient for any successful organization.

Answer 7

change

Question 8

key value chain in a manufacturing organization

Answer 8

supply chain

Question 9

the primary and support activities of the manufacturing supply chain:

Answer 9

1. inbound logistics (raw material)
2. operations (storage)
3. outbound logistics (shipping)
4. marketing and sales (promotion)
5. services (customer service)

Question 10

Information System can play an integral role in the supply chain process: by providing ________, aiding product ____________, _____________ output.

Answer 10

input, transformation, producing

Question 11

a group of individuals whose members are distributed geographically, but work as a coherent unit through the use of information systems technology.

Answer 11

virtual team

Question 12

what are the types of innovation?

Answer 12

disruptive, sustaining

Question 13

the application of new ideas to the products, processes, and activities of a firm, leading to increased value.

Answer 13

innovation

Question 14

a catalyst for the growth and sucess of an organization

Answer 14

innovation

Question 15

results in enhancements to existing products, services, ways of operating.

Answer 15

sustaining innovation

Question 16

one that initially provides a lower level of performance than the marketplace has grown to accept.

Answer 16

disruptive innovation

Question 17

which one of the types of innovations improves to provide new performance characteristics?

Answer 17

disruptive innovation

Question 18

reengineering is also called

Answer 18

process redesign and business process reengineering (BPR)

Question 19

constanly seeking ways to improve business processes and add value to products and services

Answer 19

continuous improvement

Question 20

involves the radical redesign of business processes, organization structures, information systems, and values of the organization to achieve a breakthrough in business results

Answer 20

reengineering

Question 21

a long-term business arrangement in which a company contracts for services with an outside organization that has expertise in providing a specific function

Answer 21

outsourcing

Question 22

the service is located in a country different than the firm obtaining the services

Answer 22

offshore outsouring (offshoring)

Question 23

T/F: outsourcing directly leads to the reduction of costs.

Answer 23

F, a num of companies found out otherwise

Question 24

reducing the number of employees to cut costs

Answer 24

downsizing also reffered to as rightsizing

Question 25

T/F: In downsizing, product quality and employee morale can suffer.

Answer 25

true

Question 26

a set of major understanding and assumptions shared by a group

Answer 26

culture

Question 27

the major understandings and assumptions for a business, corporation, or other organization.

Answer 27

organizational culture

Question 28

how organizations plan for, implement, and handle change.

Answer 28

organizational change

Question 29

involves work designed to help employees embrace a new information system and way of working

Answer 29

soft side of implementing change

Question 30

describes the phases an individual or organization goes through in making a change.

Answer 30

change management model

Question 31

provides principle for successful implementation of change

Answer 31

change management model

Question 32

T/F: Change management model, provides principles for successful implementation of change.

Answer 32

true

Question 33

employs the IS department’s equipment and personnel to help the organization attain its goals.

Answer 33

chief information officer (CIO)

Question 34

senior IS managers:

Answer 34

-vice president of information systems
-manager of information systems
-chief technology officer (CTO)

Question 35

Which IS job is responsible for the maintenance and operation of the organization’s computing facilities?

Answer 35

Data center managers

Question 36

Which IS job is responsible for running and maintaining IS equipement?

Answer 36

System operators

Question 37

Which IS job is responsible for maintaining the security and integrity of their organizations’ systems and data?

Answer 37

IS security analysts

Question 38

which IS job set up and manage the network hardware, software and security processes?

Answer 38

LAN admins

Question 39

Which IS job is responsible for writing the software that customers and employees use?

Answer 39

software developers

Question 40

Which IS job consults with management and users, as well as convey system requirements to software developers and network architects?

Answer 40

system analysts

Question 41

Which IS job is responsible for converting a program design into one of many computer languages

Answer 41

programmers

Question 42

Which IS job is responsible for designing and maintaining web sites, to meet the client’s requirements?

Answer 42

web developers

Question 43

Which IS job is responsible for designing and setting up databases to meet an organization’s needs?

Answer 43

Database admins (DBAs)

Question 44

Which IS job is responsible for responding to calls emails and other inquiries from computer users?

Answer 44

system support specialists