CH2 Flashcards

1
Q

a group of people that is structured and managed to meet its mission or set of group goals

A

organization

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2
Q

organizations are ____ systems, they affect and are affected by their surrounding environments

A

open

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3
Q

a series (chain) of activites that an organization performs to transform inputs into outputs

A

value chain

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4
Q

T/F: In a value chain, the value of the input is increased.

A

true

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5
Q

encompasses all the activites required to get the right product into the right consumer’s hands in the right quantity at the right time and at the right cost.

A

supply chain management (SCM)

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6
Q

supply chain organizations are “linked” together through _____ flows and _____ flows.

A

physical, information

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7
Q

positive ________ is a key ingredient for any successful organization.

A

change

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8
Q

key value chain in a manufacturing organization

A

supply chain

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9
Q

the primary and support activities of the manufacturing supply chain:

A
  1. inbound logistics (raw material)
  2. operations (storage)
  3. outbound logistics (shipping)
  4. marketing and sales (promotion)
  5. services (customer service)
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10
Q

Information System can play an integral role in the supply chain process: by providing ________, aiding product ____________, _____________ output.

A

input, transformation, producing

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11
Q

a group of individuals whose members are distributed geographically, but work as a coherent unit through the use of information systems technology.

A

virtual team

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12
Q

what are the types of innovation?

A

disruptive, sustaining

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13
Q

the application of new ideas to the products, processes, and activities of a firm, leading to increased value.

A

innovation

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14
Q

a catalyst for the growth and sucess of an organization

A

innovation

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15
Q

results in enhancements to existing products, services, ways of operating.

A

sustaining innovation

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16
Q

one that initially provides a lower level of performance than the marketplace has grown to accept.

A

disruptive innovation

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17
Q

which one of the types of innovations improves to provide new performance characteristics?

A

disruptive innovation

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18
Q

reengineering is also called

A

process redesign and business process reengineering (BPR)

19
Q

constanly seeking ways to improve business processes and add value to products and services

A

continuous improvement

20
Q

involves the radical redesign of business processes, organization structures, information systems, and values of the organization to achieve a breakthrough in business results

A

reengineering

21
Q

a long-term business arrangement in which a company contracts for services with an outside organization that has expertise in providing a specific function

A

outsourcing

22
Q

the service is located in a country different than the firm obtaining the services

A

offshore outsouring (offshoring)

23
Q

T/F: outsourcing directly leads to the reduction of costs.

A

F, a num of companies found out otherwise

24
Q

reducing the number of employees to cut costs

A

downsizing also reffered to as rightsizing

25
Q

T/F: In downsizing, product quality and employee morale can suffer.

A

true

26
Q

a set of major understanding and assumptions shared by a group

A

culture

27
Q

the major understandings and assumptions for a business, corporation, or other organization.

A

organizational culture

28
Q

how organizations plan for, implement, and handle change.

A

organizational change

29
Q

involves work designed to help employees embrace a new information system and way of working

A

soft side of implementing change

30
Q

describes the phases an individual or organization goes through in making a change.

A

change management model

31
Q

provides principle for successful implementation of change

A

change management model

32
Q

T/F: Change management model, provides principles for successful implementation of change.

A

true

33
Q

employs the IS department’s equipment and personnel to help the organization attain its goals.

A

chief information officer (CIO)

34
Q

senior IS managers:

A

-vice president of information systems
-manager of information systems
-chief technology officer (CTO)

35
Q

Which IS job is responsible for the maintenance and operation of the organization’s computing facilities?

A

Data center managers

36
Q

Which IS job is responsible for running and maintaining IS equipement?

A

System operators

37
Q

Which IS job is responsible for maintaining the security and integrity of their organizations’ systems and data?

A

IS security analysts

38
Q

which IS job set up and manage the network hardware, software and security processes?

A

LAN admins

39
Q

Which IS job is responsible for writing the software that customers and employees use?

A

software developers

40
Q

Which IS job consults with management and users, as well as convey system requirements to software developers and network architects?

A

system analysts

41
Q

Which IS job is responsible for converting a program design into one of many computer languages

A

programmers

42
Q

Which IS job is responsible for designing and maintaining web sites, to meet the client’s requirements?

A

web developers

43
Q

Which IS job is responsible for designing and setting up databases to meet an organization’s needs?

A

Database admins (DBAs)

44
Q

Which IS job is responsible for responding to calls emails and other inquiries from computer users?

A

system support specialists