Ch4 Communication Skills

Question 1

Communication

Answer 1

Exchange of information, the process of both giving and receiving

Question 2

Communicating with someone who has speech difficulties

Answer 2

Ask yes/no questions if need basic info

Do any way to make them feel understood like using notepad or picture board

Question 3

Answering call procedure

Answer 3

1-Good morning!
2-Identify self, “location, name, precession, speaking”
3-How may I help you?
4-If they need a person, ask to put them on hold, and do so
5-If they need an unavailable person then write down their message to the person, date, time, caller name, their number/email.

Question 4

Observation

Answer 4

Something you notice about a patient

Question 5

Objective

Answer 5

Information that can be obtained via measurements or visually such as temp or rash

Question 6

Subjective

Answer 6

Information that cannot be objectively measure or assessed

Question 7

Signs

Answer 7

Objective evidence of disease which are based on data obtained through measurements

Question 8

Symptoms

Answer 8

Subjective evidence of disease and cannot be measured or observed by a viewer, a patient must tell you their pain

Question 9

Reporting procedures

Answer 9

1-Write patient name and room#
2-Write down measurements such as vital signs if needed
3-Write everything in orderly matter