Ch.2 Strategies Flashcards
(21 cards)
4 Performance Dimensions
of OSC activities
- Quality
- Time
- Flexibility
- Cost
QTFC
Mechanisms by which businesses coordinate decisions regarding structural & infrastructural elem.
&
Create fit among company’s activities - Doing & Integrating many things well
Strategies
___ describes
1. Why org. exists
2. Core Value
3. Domain
Mission Statement
Business Strategy identifies
- Targeted Cx & Value provided
- Time frame & Performance Obj.
- Core Competencies
Org. strenghs developed over time,
valuable to Cx,
hard to copy
Core Competencies
2 Business Elements
-
Structural Elem.
tangibles : bldg., equip. & IT
(req. large capital invest) -
Infrastructural Elem.
people, policies, decision rules & org. structure choices
(more invisible)
___ translate Bus. Strategy into actions for functional areas
(e.g. Mktg, HR, Fin, RnD, Eng)
(Cross) Functional Strategies
When levels of
Strategic Planning Process
fit well
Strategic Alignment
SubDimensions of
Quality Performance Dim.
-
Performance Quality
basic characteristics? -
Conformance Quality
perform to spec? -
Reliability Quality
work consistently for long?
SubDimensions of
Time
Performance Dim.
- Delivery Speed
- Delivery Reliability
important in SC
Accuracy of Qty Shipped
SubDimensions of
Flexibility
Performance Dim.
-
Mix Flexibility
the range P/S produced
(多樣) -
Changeover Flexibility
min. delay of providing new prod. (迭代) -
Volume Flexibility
any production volume
(出貨量)
SubDimensions of
Cost
Performance Dim.
- Labor costs
- Material costs
- Engineering costs
-
Quality-Related costs
failure/appraisal/prevention costs
LMEQ
Acceptable time range the delivery can be made
Delivery Window
Performance Dimensions that differentiate
G/S from competitors
Order Winner
Performance Dimensions provided
min. performance expected by customers
Order Qualifier
An OSC method :
Goods come off supplier’s trucks → immediately ship to retail locations
Cross-Docking
Company’s decision to emphasize some performance dim. at the expense of other dim.
Trade-offs
4 Stages of OSC Strategy
Alignment w/
Business Strategy
-
Internally Neutral
Min. negative potential in OSC -
Externally Neutral
Apply what works for competitors -
Internally Supportive
OSC struct./infrastr. elem. aligned with bus. strategy -
Externally Supportive
Bus. strategy exploit core competencies
When Functional Core Competencies feed back into Bus. Strategy
Closing the Loop
___ is functional strategy that
indicates structural & infrastructural elemt acquired & developed to support Business Strategy
- Translate Business Strategy into OSC actions
- Provide Value to Target Cx/Markets
- Develop supporting Core Competencies in OSC practices
Operations & Supply Chain Strategies
4 Performance dims
Cx evaluate P/S
- Performance Quality
- Delivery Speed
- After-Sales Support
- Cost