Ch.1 Intro

Question 1

The planning,​ scheduling, and control of the activities that TRANSFORM inputs into finished goods and​ services
is the definition of

Answer 1

Operations Management

Question 2

A Transformation Process that Inputs transforms to Outputs

Answer 2

Operations

Question 3

​”A network of manufacturers and service providers that work together to convert and move goods from the raw materials stage through to the end​ user” is the definition of

Answer 3

Supply Chain

Question 4

Mngt of activities & relationships to
max. Cx Value &
Sustainable Compeitive Adv.

Answer 4

Supply Chain Mngt

Question 5

A Framework of
Processes / Relationships / Metrics
descriptions that define SC Mngt

Answer 5

Supply Chain Operations Reference
(SCOR) Model

Question 6

In SCOR model, which activity

Balance Demand Req.
against Resources
& Communicate to Participants

Answer 6

Planning Activities

Question 7

In SCOR model, which activity

Identify / Develop / Contract w/ Suppliers
& Schedule Delivery of G/S

Answer 7

Sourcing Activities

Question 8

In SCOR model, which activity

Produce actual G/S

Answer 8

Make/Production Activities

Question 9

In SCOR model, which activity

Include Entering
Cx Orders/Delivery Dates
and Storing/Moving Goods
to destination

Answer 9

Delivery Activities

Question 10

In SCOR model, which activity

Return & Process Defective/Excess Products

Answer 10

Return Activities

Question 11

3 Trends of OSC

Answer 11

1. Agility
   Recalculate plans & Deliver comparable cost/quality/srv
2. IT
3. People
   Relationship Mgnt most difficult

Question 12

Use IT to automate business transactions

Answer 12

E-Commerce

Question 13

Identify OSC Activity /
Key Inter-Func. /
Key Inter-Org. Participants

Manage movement of goods in SC

Answer 13

Logistics

Mktg. / Eng.

Sup. / Cx.

Question 14

Identify OSC Activity /
Key Inter-Func. /
Key Inter-Org. Participants

Identify & qualify suppliers; manage buyer-supplier relationships

Answer 14

Purchasing

Eng. / Fin. / Mktg.

Sup.

Question 15

Identify OSC Activity /
Key Inter-Func. /
Key Inter-Org. Participants

Schedule & manage work flow; match Cx. demand to SC activities

Answer 15

Planning & Control

Mktg. / IT

Sup. / Cx.

Question 16

Identify OSC Activity /
Key Inter-Func. /
Key Inter-Org. Participants

Schedule Amt. & Place of Inventory

Answer 16

Inventory Mngt.

IT / Fin.

Sup. / Cx.

Question 17

Identify OSC Activity /
Key Inter-Func. /
Key Inter-Org. Participants

Establish Strategic/Tactical Capacity Levels

Answer 17

Capacity Planning

Fin. / Acct. / Mktg. / HR

Sup. / Cx.

Question 18

Identify OSC Activity /
Key Inter-Func. /
Key Inter-Org. Participants

Planning numbers needed for decision making

Answer 18

Forecasting

Fin. / Acct. / Mktg. / HR

Sup. / Cx.

Question 19

Identify OSC Activity /
Key Inter-Func. /
Key Inter-Org. Participants

Design & implement
best transformation process
for Cx. & firm

Answer 19

Process Selection

Eng. / Mktg. / Fin. / HR / IT

Cx.

Question 20

Explain

Strategic Capacity &
Tactical Capacity

in Capacity Planning

Answer 20

Strategic Capacity
= Brick & Mortar

Tactical Capacity
= Workforce & Inventory

Question 21

3 Reasons why study OSC Mngt.?

Answer 21

1. Org. must provide product/service that someone values
2. Org. is part of SC
3. Org. manage OSC to propser & survive

Question 22

Organizations in SC are linked thru 3 Flows

Answer 22

• Physical flows
• Info flows
• Monetary flows

Question 23

Employability Skills

Answer 23

1. Critical Thinking
2. Collaboration
3. Knowledge Application / Analysis
4. IT & Computing Skills

Question 24

Most difficult link in
Humanitarian Supply Chain

Answer 24

Distribution

Question 25

___ involves purposeful &​ goal-directed thinking used to define & solve​ problems/ make​ decisions/ form judgments related to particular situation or circumstances

Answer 25

Critical Thinking