ch19

Question 1

1 What are the three key reasons leadership is so important?

Answer 1

passion, energy, and focus on quality

Question 2

Understand the practical philosophies for everyday

Answer 2

establish priorities and consider them each day, assume that people like you, acknowledge and affirm others, expect the best from yourself and others, allow conflict to bring out the best in you, straighten up, envision your day and your interactions, control your language, look for flow, surprise others with your own accountability ,pay attention to detail, focus on the positive, surround yourself with the right influences, hold a brag fest with yourself on the way home, lead with a sense of urgency, remain humble and teachable, bring it on…joy that is, be consistent, earn your title, cast balance to the wind, be mentored and mentor others actively and passively, use the four e’s of communication.

Question 3

What are the key elements to well-managed conflict follow-up discussion?

Answer 3

be prepared; think through what you will say and when
consider what you could have done differently and be quick to apoligie meaningfully.
avoid using words like you and should
move quickly from what happened to what can be done to make the situation better in the future.

Question 4

What are the four E’s of communication

Answer 4

engaging with the employee, empathizing with the employee, educating the employee, and enlisting the employee